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Again the representative was very helpful
Again, the representative was very helpful
Insurer: Trupanion Canada
By:
Worst
Worst pet insurance I have ever subscribed to. As far as I am concerned this company is a scam.
Insurer: Embrace
By: Jill
I’ve had Pets Best for well over a…
I’ve had Pets Best for well over a decade for all 5 of my animals. This was the first time I’ve ever had to submit a claim. They handled it immediately.. especially during an excruciating time with my unexpected cat’s emergency. They covered almost 100% of a pretty large bill.
Insurer: Pets Best
By: Shana Beals
Pets Best answered my questions and…
Pets Best answered my questions and sent me an email explaining the delay of my reimbursement.
Insurer: Pets Best
By: sandra Jaffee
New Member
Loving the communication so far!
Insurer: Spot
By: Nina Collins
I have had ASPCA for almost 2 years
I have had ASPCA for almost 2 years, my first claim took only 2 weeks. We are pushing 6 weeks on the current one and i have not heard anything. The emails are no help either. Considering switching after this, what the heck is going on over there?
Insurer: ASPCA
By: Megan Fenner
Love the idea of Pet Insurance, but....
Love the idea of Pet Insurance, but the application leaves much to be desired. I pay rough 400$ a quarter for my pets (2 dogs under 3yrs old, no known health issues) insurance plans. I chose low deductible plans with the highest coverage that Pets Best offers. It's pricey but worth it. The problems come when you actually try to use the plans. You pay your vet bill upfront and then submit them for reimbursement. Every single time I have done this over the last 2 years, it has taken them almost two months to reimburse me. Recently I submitted a bill from a sick visit for my puppy that totaled roughly 350$. It has been over 4 weeks, and I still have not received any correspondence regarding the claim except that it has been received. However in that 4 week period my premium became due so I ended up shelling out another $400 to Pets Best, even though they owe me $315 from the claim. When I call to inquire about the claim I am told that they are understaffed due to the pandemic. This may be the case now, but this delay was happening well before the pandemic hit. The delay is dissapointing and financially cumbersome. If this is not rectified soon I will be looking elsewhere for my pets insurance coverage.
Insurer: Pets Best
By: Randie Weaver Pearson
Fantastic service
Fantastic service. Always prompt and thorough. Thanks for helping take care of our puppy!
Insurer: Trupanion
By: Fred
Heroes during a scary time
Our beloved 14 year old Isabella suddenly started experiencing intense pain and within a week it progressed to screaming pain nonstop where we had to get a slew of scans and tests done at an emergency vet. The quote was a very scary amount of money, and while we could never put a price tag on our Isabella and her health and we would go broke trying to pay her bills, we had tremendous anxiety about how we were going to be able to afford everything she needed in order to get better. Embrace was wonderful. Not only did they pre-authorize everything over the phone as soon as I sent the quote over, but they covered the full amount of the quote ,contingent on what services will actually be used In treating her. To say this was a godsend is an understatement . My husband and I were both unemployed for a long time due to covid, and even during “good times”, paying these bills out of pocket would have crushed us. Embrace and their staff and representatives handled all of this with a level of compassion and empathy and patience that I can only attribute to the fact that they are all pet owners themselves and have probably experienced similar stress and fear and anxiety over their furry family members.
Insurer: Embrace
By: Christy
out of a 600$ bill i got Reimbursed…
out of a 600$ bill i got Reimbursed 19$, stood on hold for 2 hours for someone to answer the phone and hang up on me. As well as they take almost 2 and a half months to reimburse you and don’t even care enough to look over the claim and make sure it was right.
Insurer: Pets Best
By: Alison Hussain