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This was a wellness claim that also had illness on it. I faxed my claim in. The claim was split into two claims and processed quickly.I had to call once to check on a question I had about it and the staff was very freindly and helpful. I also emailed once to check on the claim 14 into it and received a quick response same day and told my check was in the mail. 4 days later I received the check.

Process was very easy, printed forms on line, attached paperwork and mailed. I was able to keep track of status on line. I was kept informed of my claim via email the entire process. Very good customer service.

My claim was processed quickly and accurately. I chose a $0 deductible with Trupanion and have been very happy to date.

My claim was processed quickly and accurately. I chose a $0 deductible with Trupanion and have been very happy to date.

We've had pet insurance on our cats for years with another well known company and while that company was okay, they could be a huge hassle with claims, and also had caps that caused us a lot of financial hardship when our darling kitty girl developed IBD and a panoply of other illnesses caused by IBD and the meds we had to give her to control it. We lost her in May of 2012 and got a kitten to help us heal, and 3 days after we brought him home we decided to put insurance on him, but after 10 years with the other company we wanted to switch to a better company if we could find one. We found Healthy Paws, and due to the excellent reviews and no cap policy we went with them for the new baby. Since he's a healthy kitten we didn't expect to use the insurance for a long time, but lo and behold, two weeks ago in the evening he threw up some unusual things and off to ER we went. X-rays revealed that he'd swallowed a hard piece of plastic, about 2" x 1" and needed emergency surgery. He came through beautifully and is happily bouncing around again -- but the bill was around $2400. Healthy Paws paid 90% of it (with our yearly $100 deduction) with no questions or hassles whatsoever. Not only that, but they received the claim from the ER on Sunday and we got the check in the mail the very next Thursday -- so in 4 days they got it, processed it, and mailed the check. Being a pet insurance veteran I can promise you that you can't do better than Healthy Paws on all levels. Outside of

Our 8 month old puppy developed a growth on his side that had to be removed and biopsied. The cost was over $900 and Healthy Paws was very prompt, professional and surprisingly caring. Our claim was processed and paid in less than one week.

I have had several dogs on the halth plan for a number of yrs. Meagan, a Jack Russell has an ongoing liver condition that has to have blood work done several times a yr. With a little extra paper work from my vet the claim has always been settled in a timely fashion. The rest of my dogs have been to the vet for various reasons and no problems with the claims. I woul reccomend this health plan.

Being that this was my first claim with Healthy Paws, I wasn't too sure how the process was going to work. I can't believe how fast my claim was processed. I submitted my claim early Monday morning, received an e-mail from Healthy Paws confirming the receipt of my claim later that same day, and by Friday I received notification that my claim had been processed and my check was on the way. Healthy Paws took it one step further and e-mailed me to ask if my dog was doing better. The whole experience was truly beyond my expectations and made me so glad that I decided to open a policy with them!

The payment turnaround was very fast and painless. You just have to make sure to have your vet submit the form with all the required info, otherwise, it could be a bit more cumbersome or delayed.

The payment turnaround was very fast and painless. You just have to make sure to have your vet submit the form with all the required info, otherwise, it could be a bit more cumbersome or delayed.