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My Daisy is a 9 year old Jack Russell Terrier, she will be 10 in 2mos. I have never had any problems with her, but i have always had insurance since I have had her. I have been with Pets Best since 2009 and it has been the best decision I have made. The last two years with Daisy I have spent quite a lot of money, but with Pets Best, I got ALOT back. Let me give you 2 examples. Last year she had to have two masses removed, my total bill was $850. My co-pay is $100, and I got the rest of it back. Last week, Daisy was hospitalized, and my bill was over $1600! I just got notice that my reimbursement is $1,120. There are somethings that are not covered, but that is ok because it is understandable. They process claims quickly, and their representatives are always so nice.You can also view everything online. I would never leave Pets Best. Do yourself a favor, and choose Pets Best, you won't be jerked around.

My dog, Kula, had surgery for a torn knee ligament at the beginning of August. I had submitted a claim for previous X-rays and treatment and was very pleased with the hassle-free processing of the claim and short turnaround period for my reimbursement. Little did I know that Healthy Paws would surpass all expectations with my next claim-- the charges for the surgery itself. I faxed the claim form with the invoice and the surgeon's notes on Wednesday, August 23rd and the next day I received an email with an Explanation of Benefits informing me that my reimbursement was being mailed shortly! The next day! What insurance company processes claims that fast?!? I was in shock. And then I got a very sweet email this morning from Jen (yes, a real person sending a personalized email) asking how Kula is doing after her surgery. I have had negative experiences with another pet insurance company and expected to deal with the same headaches no matter what company I was with. I fully expected to get hassles and delays in response to each claim filed. Instead, I get prompt attention and phenomenal customer service. Healthy Paws is a refreshing anomaly and I will refer them to everyone I speak with about pet insurance. Thank you for making an otherwise difficult and emotional process of having major surgery and after-care so much less stressful.

This is the second claim we have submitted to Healthy Paws for Abby. The first was for luxating patella on both legs. Both claims were handled in such a short time we were shocked. Customer service is great. You feel like a real person instead of a claim number. I have recommended Healthy Paws to friends and even complete strangers in the vets office. Really glad I researched before choosing Healthy Paws.I only wish our "human" insurance company could figure out how Healthy Paws does it!

I was referred to Healthy Paws by a friend who absolutely loves it. Her dog was hit by a car (he's okay! Just a few bruises) and she said she was very happy with Healthy Paws and that she received her check back quickly. My mother and I did our research before committing to any insurance company and this one seemed to be the best one out there. My dog got sick only a few months after we registered. We were so glad to have this insurance when he got sick because we know how expensive hospital bills could get and it was definitely peace of mind knowing that it wasn't all coming out of our pockets. The staff that I have spoken with, whether through email or by phone (a different person every time), has been so helpful and friendly. Will recommend to anyone with a pet!

I must say that Embrace is the best. They took longer than normal to pay which made me a little nervous but that was due to a new system they installed but payment was still received in time for my credit card bill. They paid exactly what I was excepting.

I rescued a wonderful 2 year old dog (Dee Dee) from an animal orphanage in September 2011 and carefully researched pet insurance plans before choosing Trupanion. In June 2012 my high energy, always happy dog became very lethargic. Testing revealed a diagnosis of diabetes and our world changed overnight. Dee Dee now receives an insulin shot twice a day, eats special dog food specific to her condition, and has blood work periodically to check her insulin level. If I did not have pet insurance, I would have had to return DD to the animal orphanage because I could not afford her medical care. Since the diagnosis, I've paid my $100 deductible and have been reimbursed 90% for DD's diagnostic testing, blood work, insulin, syringes and a portion of her food. Knowing that these expenses are reimbursable gives me peace of mind - getting pet insurance was a smart move and Trupanion was a great choice. The reimbursement process has been easy and fast. Their customer service representatives have been very helpful and always pleasant.

I rescued a wonderful 2 year old dog (Dee Dee) from an animal orphanage in September 2011 and carefully researched pet insurance plans before choosing Trupanion. In June 2012 my high energy, always happy dog became very lethargic. Testing revealed a diagnosis of diabetes and our world changed overnight. Dee Dee now receives an insulin shot twice a day, eats special dog food specific to her condition, and has blood work periodically to check her insulin level. If I did not have pet insurance, I would have had to return DD to the animal orphanage because I could not afford her medical care. Since the diagnosis, I've paid my $100 deductible and have been reimbursed 90% for DD's diagnostic testing, blood work, insulin, syringes and a portion of her food. Knowing that these expenses are reimbursable gives me peace of mind - getting pet insurance was a smart move and Trupanion was a great choice. The reimbursement process has been easy and fast. Their customer service representatives have been very helpful and always pleasant.

It seems like 90% coverage after deductible is a bit of a stretch. It ended up being about 60-65% but it was a fairly quick response.

It seems like 90% coverage after deductible is a bit of a stretch. It ended up being about 60-65% but it was a fairly quick response.

Follow-up from initial claim was very fast. Excellent customer service by keeping me informed of progress of my claim.