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The payment turnaround was very fast and painless. You just have to make sure to have your vet submit the form with all the required info, otherwise, it could be a bit more cumbersome or delayed.

The payment turnaround was very fast and painless. You just have to make sure to have your vet submit the form with all the required info, otherwise, it could be a bit more cumbersome or delayed.

I'm an Italian Greyhound owner. Contrary to what most people think, the breed is not quite as fragile as it appears. However care MUST be taken against broken bones for the first year and a half, at least. After losing 2 IGs in January of 2011, we brought another one into the fold. I decided to invest in pet insurance, because most iggie puppies are hyper and just plain crazy! Boy, am I glad I did! Our little CeCi has definitely had some issues in her young life (she'll be 2 in November). No broken bones (knock wood), but she had a run-in with fire ants, which caused swelling of her joints and much pain; she is treated off and on with antibiotics for IBS or IBD; her most recent injury was a deep tissue bruise around the hip joint of her left leg that resulted in much pain and limping. She is being treated for that now, along with a urinary tract infection. I'm happy to say that she appears to be on the mend. Still has some meds to finish up, but is using her leg again! Healthy Paws has always been prompt in replying to our claims, and reimbursement is pretty quick. Customer Service personnel seem very willing to help in any way that they can. This was a great choice for us!

Timely reviews and reimbursements.

I have had some bad luck with my dog. He has hada broken leg and posioned himself and an allergic reation to vaccines in the 18 months of life he has had so far. Without pets best he would not have been able to walk and have the surgery he needed. I am grateful for this insurance. They are fast reponsive and a lifesaver. Thanks a bunch

I had misunderstood some things about the insurance and the people at Embrace were all very helpful and friendly. I appreciate that they stay in contact and keep me updated about my claims.

Great insurance for someone with a senior pet.

After getting my bichon/poodle mix puppy back in 2009, I quickly realized how much vet bills can sneak up on you. After researching pet insurance companies, I went with Healthy Paws based on all the positive reviews. Luckily I went almost a whole year without needing its services, but a couple of weeks ago my dog started urinating blood and after a checkup, it was discovered that she had large struvite stones that caused blockage. She then had to have emergency surgery to remove the stones and also be on a course of antibiotics. This resulted in a big vet bill of ~$1,800. Knowing that I had insurance coverage, I was able to focus on her getting well rather than worrying about the costs. What really impressed me was the speed of the claims service and how easy it was. Even though it was my first claim, Healthy Paws processed it in under a week (and most of the delay was my vet's office getting Maya's medical history faxed to them). I did not get any nagging questions from them and the statement of benefits was very clear as to what qualified and what didn't under my policy. The two times I called the company, I was always able to speak to a live person instead of those annoying automated systems that can never detect your words correctly. They were quick to respond via email too, and I would get a reply within the hour most of the time. My dog is now recovering fine from surgery and pretty much back to her playful old self. I highly recommend any pet parent to obtain pe

This is an honest, people friendly company. Embrace clearly explains its benefits and limitations so there are no bad suprises. Correspondance from Embrace always makes me feel like I'm valued as a client, not just an anonymous number. If all isn't clear, their telephone help is great, and payments are very fair, though I also wish there were more far reaching Wellness benefits. My dog was taken in for yearly exam, shots etc. We promptly received exactly what was promised. I wish that I'd started out with Embrace and barring too many changes, I'll stick with them.

Once Trupanion agreed to pay our claim, the payment came quickly in the mail.