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I thought about pet insurance for a long time, I thought that I could try to save $$ in a savings account for if anything happened to my dog, after a few months of savings I only saved $160. My neighbor had mentioned pet insurance one day and I began to think about pet insurance a bit more, I looked at a few companies and found that Trupanion had many excellent reviews. I enrolled with them and good thing I did - 1 week later my dog tore her cruciate ligament!($2500 - much more than the $160 I had in my savings!)Trupanion was quick to preapprove her diagnostics and her surgery and sent out her check the next day after her surgery. I am very happy with Trupanion and will never go without!

I thought about pet insurance for a long time, I thought that I could try to save $$ in a savings account for if anything happened to my dog, after a few months of savings I only saved $160. My neighbor had mentioned pet insurance one day and I began to think about pet insurance a bit more, I looked at a few companies and found that Trupanion had many excellent reviews. I enrolled with them and good thing I did - 1 week later my dog tore her cruciate ligament!($2500 - much more than the $160 I had in my savings!)Trupanion was quick to preapprove her diagnostics and her surgery and sent out her check the next day after her surgery. I am very happy with Trupanion and will never go without!

Don't waste your money

Four days after I had knee surgery my dog became paralyzed from the waist down. It was a disastrously stressful time. He was diagnosed with disk disease and 2 disks had herniated causing the paralysis. An emergency surgery was scheduled and there was not enough time to have the claim pre-approved. I went ahead with the surgery but was very nervous about my claim being paid out because it was going to be such a huge bill. The total was just under $8,000. When I submitted my claim, Embrace warned me that they were a bit backed up with claims and it would take longer than expected. Though it did take a while, Embrace agents kept e-mailing me and keeping me in the loop. In the end Embrace paid out $7,000. They covered 90% of the claim minus the $100 deductible, exactly as promised. The company did not try to weasel out of the claim and handled the claim with integrity, following through on everything that was promised before I signed up. Furthermore, they did not drop me as a client and sent me an e-mail about renewing my policy while all of this was going on. I have definitely become a walking advertisement for Embrace. It is rare to find companies that actually do as promised and when I find one, I definitely like to spread the word.

Very satisfied at this time

Very satisfied at this time

Finally a pet insurance company that is honest. I have two dogs and feel confident that they will be completely taken care of by Embrace. Previous insurance company (VPI), never followed through with their policy. They made it more difficult to get a claim. Embrace is easy, the customer service is great, and they do what they say will do! Thank you Embrace Staff!

I have had Pets Best insurance for at least 6 years. They have always been prompt and fair with their coverage. Recently I called to ask if a certain type of treatment was covered for my older dog's arthritis. The customer service rep did not have correct information so although he told me the treatment was covered by my policy, when I received my benefits report, it was not covered. I called and complained, explaining that I had been told that the treatment would be covered and therefore had undergone the treatment. The customer service supervisor reviewed the call log, realized I had been wrongly informed and agreed to cover the expense. I am very happy they chose to be honorable - I will continue to be a loyal customer!

Our yellow lab Elvis had a run of summer troubles recently - jarred his shoulder at the beach and developed a limp - poor baby, if it was up to him he would go run after the ball all day - no matter how it hurt! His vet took xrays, he had medicine, all sorts of costly experiences. We submitted his bill - and were so happy with quick and immediate payment. Then he had some summer hot spots - more medicine! We got an email from Healthy Paws and I thought - oh boy, they probably want to drop him! But no, they asked how he was and for a photo! They have been a great partner in keeping him healthy and happy.

We had another boxer and spent MANY $ on his health care. We had not heard of pet insurance at the time. With this dog we, fortunately, bought insurance when he was a puppy. We almost didn't, thinking what are the chances of getting TWO dogs with health issues. We have been very pleased with the company. One thing I would like to see is the inclusion of partial coverage for dog food that is prescribed by the vet that is needed to sustain the dog's health as it is VERY expensive.