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Everything is a pre existing condition no matter how many years ago there was an episode. Insurance company makes a diagnosis and declines the visit before the doctor has even written up the exam or findings. Insurance is supposed to give pet owners peace of mind that their pet will be treated in time of need. Instead here a cat was left untreated and undiagnosed for fear by the owners that their cloaim would be rejected. Pitiful! Do not waste your money on these premiums!

I filed 2 claims for my dog's gastroenteritis (which required hospitalization). It took time to get his records from the various vets that have treated him over the years. This was the first claim for this dog, so there were 4 veterinary clinics/hospitals over a period of 9 years. The first time the claim was processed, the wrong dollar figure was used---the invoice was incredibly confusing to read. I called and the customer service person was great, had the error fixed right away. I've been pleased with the customer service every time I have called or emailed with a question.

I filed 2 claims for my dog's gastroenteritis (which required hospitalization). It took time to get his records from the various vets that have treated him over the years. This was the first claim for this dog, so there were 4 veterinary clinics/hospitals over a period of 9 years. The first time the claim was processed, the wrong dollar figure was used---the invoice was incredibly confusing to read. I called and the customer service person was great, had the error fixed right away. I've been pleased with the customer service every time I have called or emailed with a question.

What a comfort to know there is always someone the other end of the line when we needed them! Trupanion came through with a prompt and accurate payout. I'm so grateful that we chose Trupanion Pet Insurance for our Little Man!!

What a comfort to know there is always someone the other end of the line when we needed them! Trupanion came through with a prompt and accurate payout. I'm so grateful that we chose Trupanion Pet Insurance for our Little Man!!

I was skeptical about pet insurance, but every experience with Trupanion has been positive. Everything is very straightforward, they send emails about claim status and explain the processing, which is very fast.

I was skeptical about pet insurance, but every experience with Trupanion has been positive. Everything is very straightforward, they send emails about claim status and explain the processing, which is very fast.

Excellent insurer. fast response, better coverage than VPI.. One thing however.. WHY doesn't anybody cover WELL pet care (yearly shots, etc)???? THIS we thing would be common sense... if nothing more, to save YOUR company money from preventing well animals from becoming sick!

Excellent insurer. fast response, better coverage than VPI.. One thing however.. WHY doesn't anybody cover WELL pet care (yearly shots, etc)???? THIS we thing would be common sense... if nothing more, to save YOUR company money from preventing well animals from becoming sick!

Our year old chihuahua required surgery for luxating patellas on both back legs. I was very nervous given the bad press about pet insurance and was worried we would have hassles with our insurance claim for Lucy. The first claim was held up due to a computer glitch but the second claim (one knee required a second operation on Dec. 23)went through without a hitch- the cheque arrived at my house Dec. 29!) The Trupanian reps I spoke with by phone were wonderful and seemed to have a genuine interest in making sure everyting went smoothly. I was pleased with the reps and only dealt with one rep who I found to be adequate, but not very friendly. The second operation took place 2 days before Christmas at a specialized vet hospital. I knew it was going to be $$$ (and it was!) but Trupanion came through again, processing the claim in less than a week! In fact the tech that we dealt with at the clinic uses Trupanian for her pets so I thought that was a good endorsement. Overall, I was pleasantly surprised at how smoothly the claim was processed and the kind and patient reps (except the one...)that I spoke with on the phone. (And our beautiful puppy is home with us, recovering and doing well!)