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My dog Dana, a Bull Mastiff Rottie X, hurt her knee and was in some serious pain. We visited our vet for xrays and many tests...our only option was major surgery and a long recovery time. Our Dana girl is older and we didn't want to put her through all the stress. Our vet recommended Metacam and we were happy to find out our Trupanion Insurance covered us for a large part of the cost. We were even happier to see that the Metacam made Dana Dog into a new puppy! I recommend Pet Insurance to all my customers, I manage a Pet Supply Store and see many new puppy owners. The quick and awsome service we receive when sending in our claims is so great! Our returns are mailed to us within 2 weeks without any troubles! Anyone who's thinking about registering their pet with some type of vet insurance should absolutely do it!

My Embrace claim refund came on 11/06/12 & is was for about $150. I *really* needed a prompt refund and as usual I was *not* disappointed! Thanks *so* much Embracers for your great job. The woman who handled my claim is fantastic; wish I could give her name but I know the record with the company will show that.

Took a little longer than expected.

I have had Ebrace for years for my dog, and recently have had multiple claims for illness and surgeries. Even though some of the claim outcomes were disappointing (periodontal/ tooth infections not covered as an illness apparently, and a supplement that was covered previously will no longer be covered),the claims and customer service staff were always very prompt and attentive, and always responded to my questions and provided explanations with courtesy and kindness. Overall, I am still happy with Embrace, and will continue to refer them as the best pet insurance available.

From the first phone call staff was compassionate with us. When I emailed a question I heard back within hours. Easy to submit and saved me from large quantities of financial stress

From the first phone call staff was compassionate with us. When I emailed a question I heard back within hours. Easy to submit and saved me from large quantities of financial stress

I bought the insurance 2 years ago knowing my Newfoundlands were prone to leg/ hip injuries. Fortunately, Onyx cooperated and didn't blow his ACL until after the required year without a leg problem, and I was able to get back one third of his vet bill. There is a 60% chance he will blow the other ACL, and if he waits until 180 days from the first injury, I might even get reimbursed a third for that as well! The customer service people were very helpful and when I didn't understand some of the complicated policy limitations, the customer service supervisor was super nice and made everything clear to me. I received my reimbursement within a month of submission. I am glad I have pet insurance with ASPCA

I am new to the world of pet insurance, having resisted for the first few years of my Shih Tzu/Pomeranian's (That's Shiranian, thank you!) life. But I am so glad I made the investment in my pet's health. Just after purchasing, my poor pooch experienced a bout of gastroenteritus. Luckily, after the usual tests, nothing unusual appeared - no parasites, etc. Then a few months later, again she experienced similar symptoms and a bigger vet bill. I filed my claims diligently, and while there was some issues getting the vet practice to fax over her entire file, Embrace stayed on it. Then just a few weeks ago, my baby had her worst bout yet...vomiting up coagulated blood! I rushed her to the vet for emergency care, amounting to xrays, bloodwork, and several medicines to soothe her defiant gut. Colitis due to diet, and a $650+ bill! Despite the annoyance of a vague diagnosis (yet relieved she is fundamentally healthy dog), I am sure glad that after meeting my deductible with this visit, and paying my 20% copay, Embrace, true to their word, reimbursed me $384! And thank goodness too, as the holidays are upon us. I am pleased with the personal, professional service they give, and feel much more confident knowing that should anything truly disastrous occur (which it WON"T!!), they will be there to assist.

I just wanted to recognize you for once again providing great service and prompt payment of claims. I continue to be amazed at the ease of your claims process and the speed with which claims are paid. I have heard so many people complain about their pet insurance companies and I have to say that I have truly been delighted with Pets Best. I've been with you for four or five years now and I couldn't be happier with the rates or coverage. In a world where most products and services fall far short of delivering what is promised, you consistently exceed my expectations with every interaction. As part of the animal rescue community, I am often asked about pet insurance and I recommend you to everyone I know!!

I signed both my dogs up for the "catastrophic" coverage ($1000 deductible) plus Wellness, which is a very good deal. Embrace customer service has been excellent, and payment for claims has been prompt. I highly recommend Embrace, which I selected after my veterinarian told me about it and I compared it to other insurance plans.