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good experience
the xwoman I talked too was very informative
Insurer: Trupanion Canada
By: Angus Mallett
Trupanion made it possible to make easy…
Trupanion made it possible to make easy financial decisions while focusing on our dogs health and recovery. Our dog Waffles would not be here if we didn’t have Trupanion. We recommend them to every pet parent!!
Insurer: Trupanion
By: catherine
Very quick response, able to pay ER directly!
great service
Insurer: Trupanion
By: Customer
Beware of Duplicate Billing and…
Beware of Duplicate Billing and Unresponsive Support I’ve been a loyal Healthy Paws customer since 2014, but my recent experience has been so frustrating that I can no longer recommend them. What Went Wrong * In 2024 I adopted dog B and added her to my original policy (which I’d held since 2014 for my late dog, K). * Unbeknownst to me, B was also added to my husband’s separate policy (for his dog, S), so we’ve been billed twice for the exact same pet since February 2024. * No claims have been paid out for B under either policy—so we’ve paid double premiums for zero coverage. Attempts to Fix It 1. July 7, 2025: Spent over an hour on the phone only to be told it was “beyond capacity” and that management would call back within 24 hours—no callback ever came. 2. Messaged Healthy Paws on Instagram (screenshots available) with no response. 3. July 14, 2025: Called again, was put on hold until the call dropped, and couldn’t get through afterward. 4. Submitted multiple online inquiries—still nothing. Bottom Line I’ve asked repeatedly for one of the duplicate policies to be cancelled retroactive to February 2024 and for a full refund of the overpaid premiums. Instead of help, I’ve been stonewalled. Hours wasted, double billing, and no accountability—this is not the customer service experience I expected. For many years Healthy Paws were an incredible company. This is just my most recently issue with them. The last two years their service has gone downhill. Until Healthy Paws fixes this mess and makes it right, I cannot, in good conscience, recommend them. 7/18/25 Edit to add - received a call from a helpful manager AFTER posting my review. One policy has been cancelled. I will update when I receive a refund
Insurer: Healthy Paws
By: Jackie M
Claim was processed in record time
Claim was processed in record time. Always a great experience.
Insurer: MetLife
By: LOUIS DIAKOGIANNAKIS
Easy to understand
Easy to understand, navigate, and use
Insurer: Nationwide
By: Joe H
A 250% increase in premium
A 250% increase in premiums without notification. In fact the total premium cost was increased to a level higher than the coverage amount.
Insurer: MetLife
By: Eva Zemberi
Very efficient at reimbursing you.
Very efficient at reimbursing you.
Insurer: Pumpkin
By: Susan Hutchison
Getting the MetLife policy was one the…
Getting the MetLife policy was one the best moves I have ever made. Claims are easy to submit and reimbursement is timely. I'd highly recommend this company for pet insurance
Insurer: MetLife
By: KATHY TUCKER
Friendly costumer service and fast…
Friendly costumer service and fast reimbursement.
Insurer: Pumpkin
By: customer