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First time claim. Amazing help!
Great, compassionate customer service! Quick payments! Thank you
Insurer: Trupanion
By: Marjorie
Thankful to have Trupanion!
When my dog was recently diagnosed with a heart murmur, I was so grateful to have Trupanion! The customer service rep explained to me how to file a claim and what to expect. I was reimbursed within a couple days for several of the expenses related to his treatment.
Insurer: Trupanion
By: Rose
First claim,first insurance policy
First claim,first insurance policy, first puppy. So easy to fill out form everybody on the phone was nice.
Insurer: Embrace
By: Branton
Improvements Needed
Redundant filling of information when submitting a claim. Nebulous explanation of benefits. Unclear, unpleasant web site. Rare to find veterinary practices accepting the direct payment from Trupanion.
Insurer: Trupanion
By: Corinne
Super efficient
You response time is excellent. I submit a claim and you notify me that it has been received and two days later I receive a text letting me know the result of the claim.
Insurer: Pumpkin
By: Donna
friendly customer service
friendly customer service, easy to upload documents, fast reimbursement
Insurer: MetLife
By: MARIA CELESTE BROOKS
Healthy Paws is the reason I can make medical decisions based on my love for my dog—not my bank account
Kali has had multiple health issues, including cancer, and Healthy Paws has come through every single time. Submitting a claim is ridiculously easy—just snap a pic of the vet invoice and SOAP notes in the app, and you're done. I’ve always received reimbursement quickly (sometimes even the next day!), and they even reached out after Kali’s surgery to check on her. Who does that? Yes, the premiums go up each year, but after researching nearly every pet insurance company out there, I’ve found their rates to be very competitive. What makes them stand out even more is how user-friendly their app and website are. I can change my reimbursement rate (I chose 80%), adjust my deductible, or switch between mailed checks and direct deposit—all with just a few clicks. Healthy Paws doesn’t cover basic visits or routine dental cleanings, but they cover what actually matters: medications, diagnostic tests, emergencies, surgeries—even dental emergencies. This month alone, I was reimbursed for 80% of a $5,000 procedure. I can’t express how thankful I am. If you're on the fence about pet insurance, let me save you the trouble: choose Healthy Paws. You won’t regret it.
MetLife is great
I appreciate MetLife’s quick review and appropriate payment amount for my claim.
Insurer: MetLife
By: Wayne Kraus
Experience with FIGO!
Hi, this is Ricky, Theo's human, and I'm absolutely thrilled to share a 5-star review for FIGO Pet Insurance, especially regarding their incredibly smooth claim processing! Theo, my wonderful Aussie Doodle, is a bundle of joyful energy. He's got that perfect mix of goofy charm and boundless enthusiasm, always ready for an adventure. And sometimes, those adventures lead to little bumps and scrapes. We've certainly had our share of unexpected vet visits! That's precisely where FIGO has been an absolute lifesaver. What truly sets them apart is their claim processing. It’s not just easy; it’s genuinely stress-free. Not long ago, Theo had an incident that required an urgent trip to the vet. My immediate concern, of course, was Theo's comfort, but a close second was the thought of the impending bill. Submitting the claim through the FIGO app was incredibly straightforward. I just snapped a quick photo of the invoice and tapped a few buttons. I fully expected to wait days, maybe even longer, but to my delight, within just a couple of days, I received an email confirming the claim was being reviewed. And then, BAM! The reimbursement was in my bank account. There were no confusing forms, no endless phone calls, and no chasing down paperwork. It was fast, efficient, and wonderfully transparent. The communication throughout the entire process was excellent. I got regular updates, so I always knew exactly what was happening. And when I had a quick question about a previous claim (just a minor clarification for my records), their customer service was incredibly helpful and friendly. As Theo's human, he's not just a pet; he's a beloved member of our family. Knowing that if an unexpected accident or illness occurs, FIGO has our back – and that their claim processing is so seamless – gives me tremendous peace of mind. It allows me to focus on what matters most: getting my energetic Aussie Doodle back to his happy, healthy, tail-wagging self, without the added stress of financial worries. If you're a pet parent looking for insurance that truly delivers when it counts, especially when it comes to quick and easy reimbursements, I honestly can't recommend FIGO enough. They've earned every single one of these five stars!
Insurer: Figo
By: Ricky
Easy to use
The portal is very easy to use and upload files. I usually get a response within a month.
Insurer: MetLife
By: Maureen Morin