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Amazing customer service delay in getting claims seen to but the help makes up for that
Amazing customer service, delay in getting claims seen to, but the help makes up for that
Insurer: Trupanion Canada
By:
Amazing customer service.
Amazing customer service....so appreciated in the world right now....more than ever! Stay safe! ??
Insurer: Trupanion Canada
By: Wendy
More noise in policy than yes's
Our Rogan had a reaction to a tick and flea medication. The vet had to examine him and do blood tests. There was no payment for this . I'm not impressed. Policy is not true medical coverage.i spent 40 years doing claims.The clai process was quick. But the end was not what I expected.
Insurer: Trupanion Canada
By: Paul
Quick detailed responses.
Quick, detailed responses. Excellent customer service and process.
Insurer: Trupanion Canada
By: Matthew
straight forward
Straight forward and easy to sign up.
Insurer: Trupanion Canada
By: Ellen
The customer service reps are friendly and helpful when I need to call and the new online format of submitting a claim has made the whole process easier and quicker.
The customer service reps are friendly and helpful when I need to call and the new online format of submitting a claim has made the whole process easier and quicker. We have never had an issue with a claim being rejected but our premium has gone up every year for the past 11 years to almost triple the original premium. That said, it's worth the price for our dog's health and if we were to ever have another pet, I wod get pet insurance again.
Insurer: Trupanion Canada
By: Erika
The people are friendly knowledgeable and understanding of the situation and they have the knowledge.
The people are friendly, knowledgeable and understanding of the situation and they have the knowledge. No reason to not recommend them.
Insurer: Trupanion Canada
By: Cathy
Very polite patient and understanding.
Very polite, patient, and understanding.
Insurer: Trupanion Canada
By: Lisa