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Very helpful very professional and very nice person
Very helpful, very professional and very nice person
Insurer: Trupanion
By: Alexsa
Very informative and didn¡¦t have the complete answer but she said she would find out and someone would get back with me.
Very informative and didn¡¦t have the complete answer, but she said she would find out and someone would get back with me.. and they did! Great customer service!
Insurer: Trupanion
By: Belinda
Very kind when I had to cancel my insurance because my beloved dog passed.
Very kind when I had to cancel my insurance because my beloved dog passed.
Insurer: Trupanion
By: Karen
Very personal and knowledgeable.
Very personal and knowledgeable. A great teacher too!
Insurer: Trupanion
By: Pam
Very pleasant and very helpful!
Very pleasant and very helpful!
Insurer: Trupanion
By: Arlene
Well recommended by others and we have found this to be true so far.
Well recommended by others and we have found this to be true so far.
Insurer: Trupanion
By:
While Carly was very nice and very helpful to me on the phone events leading up to the call and nothing happening as a result of the call leave me with some concerns about Trupanion.
While Carly was very nice and very helpful to me on the phone, events leading up to the call and nothing happening as a result of the call leave me with some concerns about Trupanion. It is now Nov 27. On Aug 20 I received verification that you had started processing a claim for my dog Daisy. On Sept 3 I received another notice that the claim was complete and I would be receiving reimbursement. On Nov 13, I received another email informing me you did not have my correct address. It is hard for me to understand how it took 2 months plus another 10 days for my reimbursement check to be returned to you. When I spoke to Carly on Nov 13, I decided to have the funds directly deposited and gave her my bank and account information. It is now 14 days later and I still have not be reimbursed for a claim started last summer on Aug 20. It does appear you have no difficulty going into this same account efficiently every month to collect my premium. Quite a contrast in levels of performance from the same organization. Please deposit the claim funds asap and responds with some explanation of why there will be no repeat performance in the future. As I told Carly, I have additional expenses from the same illness but have been holding on to them to see how your process works. To date, I have not been impressed.
Insurer: Trupanion
By: Wayne
Great Experience
You guys have done a wonderful job. Soooo much trouble when we had another insurance company. Thank you.
Insurer: Trupanion
By: Samuel
Your service is OUTSTANDING!
Your service is OUTSTANDING! I have been able to take care of my pet because I am able to give her the care she deserves. You immediately respond and provide coverage for her needs. This has allowed Bella to live a longer, more comfortable life. Many thanks for being there for us.
Insurer: Trupanion
By: Carol