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Have made several claims to Trupanion and have received my refund within days. My vet now directly bills Trupanion so I only have to pay my portion at the vet and Trupanion reimburses them the rest

Have made several claims to Trupanion and have received my refund within days. My vet now directly bills Trupanion so I only have to pay my portion at the vet and Trupanion reimburses them the rest

Our little dog developed cataracts in both eyes and became completely blind. Had cataract surgery in one eye and her eyesight is back in same. Submitted claim and received very a prompt positive response and a check shortly thereafter. Very happy with Trupanion.

Our little dog developed cataracts in both eyes and became completely blind. Had cataract surgery in one eye and her eyesight is back in same. Submitted claim and received very a prompt positive response and a check shortly thereafter. Very happy with Trupanion.

It's always easy to get through immediately to a real, live person who is relaxed, helpful, and actually knowledgeable. I quickly got the answers I needed and, for good reasons, trusted that whatever I addressed would be handled swiftly and thoroughly. I've had cats since I was 4 and now I'm 64 and this is the first time I purchased insurance and I'm sooooo glad I did.

I submitted my dog's claim and the next day Trupanion sent me a detailed email telling me how much they covered and what I should be expecting. I love that they cover 90% and I'm happy I have $0 deductible. It totally takes the stress out of worrying about finances and lets me focus on making the best medical decisions for my dog.

I submitted my dog's claim and the next day Trupanion sent me a detailed email telling me how much they covered and what I should be expecting. I love that they cover 90% and I'm happy I have $0 deductible. It totally takes the stress out of worrying about finances and lets me focus on making the best medical decisions for my dog.

I guess my "tips" would be, use the proper forms, get your Vet to fill out forms completely and send in.. Be aware of what your coverage entails, and then all will go well. I can not recommend this company enough. This is my first claim, met my deductible and a check is on the way for the amount above deductible. No hassle , just plain "we do as we told you we would".. Thank you, Embrace!

I have been with trupanion for a year and am very disappointed. I submitted a claim for a laceration on my cat's leg, they delayed payment for weeks by asking for the same information that had been submitted previously. Then they denied sedation coverage because the cat "demonstrated behavioral issues prior to the policy inception"...really?? that is absurd! I am canceling my coverage.

Oh where do I begin. Well first of all, the reason why I chose trupanion is because I have a sharpei mix breed. A lot of insurance companies DO NOT insure sharpeis or mix breed so please make sure you read their fine prints. My dog was diagnosed with a nerve disorder around December 2011. He needed to get a muscle and nerve biopsy to determine the cause and that totalled more than $2500! And yes, trupanion covered 90% of that minus the detuctible and the exam fee. This was my first claim and it took a couple weeks to get processed because my vet was taking their time sending in his files. Around January, he came down with pnemonia (also diagnosed with megaesophagus) and was hospitalized for more than 5 days. Again, $2500 + vet bills that trupanion covered. During this incident, I got a pre-approval within 2 hours after he was admitted which gave me complete peace of mind. When he was discharged, the doctor suggested for him to eat prescription food which trupanion covered 50%. Around March, he received custom braces to aid the instability on his rear legs, $1000 and trupanion covered 90% of that, so you can do the math. I've sent them many claims (under 10 grand i would estimate) and not one has been denied. My premium has gone up just a couple bucks since enrolling my dog and with the new added benefits you simply can't go wrong. Please insure your pet. Like myself, you never know what can happen and the last thing you want is to make a decision between mone