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You’re better off putting your money in…
*This review is not based on the outcome of one claim, but on my experience being a customer for over a year* You’re better off putting your money in savings than trying to deal with these highway robbers. I have tried to file a few claims with Trupanion and I’ve been declined each time despite following every process. It seems like they arbitrarily decline claims and make you appeal them if you really want your money. I would rather know that I have an insurance company who goes to bat for me and finds ways to protect me, then looks for ways to say no. I regret ever leaving PetPlan for this awful company. I’ve cancelled my policy and feel better about going broke at the vet than dealing with Trupanion ever again. That should say a lot.
Insurer: Trupanion Canada
By: eryneryn
One of the best companies I've ever dealt with
We've never had pet insurance before, but then again, we've never owned a lab/retriever mix before, either. When we adopted our dog she was 15 months old. Our very wise vet advised us that with Greta it wouldn't be "if" she ate something she shouldn't, it would be "when." He suggested that we get pet insurance and advised us that while there were a couple of other options, Trupanion was very good. It turns out that that was an understatement. One year later, after a week of watching our girl get sicker and sicker, it was clear that Greta needed surgery to remove a blockage. (It was awful and scary and upsetting but she is now fine and not likely to learn from her experience.) When handed the bill - which we hadn't even discussed with the vet - we were relieved to see that the vet's office was able to submit the claim themselves leaving us with only our deductible (we have the "Standard" plan) and 10% of the total bill. And when we realized that the visits to the vet right before the surgery, the X-rays, the IVs, and other care hadn't been included but were all part of the same 'episode' that we'd already paid for, we submitted those and Trupanion instantly processed refunds to us. What company anywhere is that efficient? If you have to go through a dreadful medical experience with your sweet pet, how wonderful it is to have the support, promptness, and efficient follow-up of a company like Trupanion. I strongly recommend this company to everyone with a dog!!
Insurer: Trupanion
By: Judith
Emergency Surgery
My puppy had to have emergency surgery, and I don’t think it was even an hour before it was approved and the vet was paid. I was so relieved and it was one less thing for us to worry about.
Insurer: Trupanion Canada
By:
Great Service!!!
Since Zeus was diagnosed in spring with heart disease Trupanion has been wonderful. They have made the process which was very stressful for us seamless. Thank you!!!!
Insurer: Trupanion Canada
By:
So far everything has been great
So far everything has been great
Insurer: Trupanion Canada
By:
Clear professional service
The agent was pleasant and answered all of my questions. She explained things in a way I understood and provided information so that I can make an informed choice about the plan we want for our pup
Insurer: Trupanion Canada
By:
Extremely fast and easy process.
The process was handled by our vet. We came home and the next day, the payout was done. Extremely easy.
Insurer: Trupanion Canada
By:
Great benefits!
Trupanion has always been there for my pets' health. They offer clinics the convenience of paying the clinic so I don't have that up front cost. Due to a work layoff this is a huge benefit for me!!
Insurer: Trupanion Canada
By:
Very friendly and helpful
Very friendly and helpful
Insurer: Trupanion Canada
By: