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Embrace has been wonderful during a stressful time. The customer service and communication is amazing. I have received answers to my emails promptly, even on the weekends! Our claims have been processed in a timely manner. Last week I received six checks in one envelope, several were for claims that had barely been in the system a week or so. Our lovely Ted has cancer and has had several surgeries, goes for every other day bandage changes and is undergoing chemo. Not one claim has been questioned or denied. This is an emotional and trying time for our family and Embrace has been easy and uncomplicated. I also appreciate their practice of inquiring about the patient. Ted is what it is all about. Thanks Embrace.

Sadie our 3 yr old poodle was having breathing/wheezing/choking issues. Our vet wanted her seen by a cardiologist slight irregular heartbeat. After a complete cardio evaluation all heart issues were ruled out.Embrace completed the claim without issue

I am fairly new to Embrace, but have had to submit 3 claims regarding my three cats in just the first few months. I am SHOCKED at how wonderful Embrace has been. Their well-care is comprehensive, their coverage amounts are fair, and their service is prompt. You also get almost immediate response from emailing Customer Service. I will human insurance was so good! I have to continue coverage of my dog with another insurance carrier because of a pre-existing condition. But, I have to tell you, the difference between the two pet insurances companies is "night and day".

My dog required multiple tests and exams to determine the cause of a leg injury. The claim was dealt with quickly, directly through my vet and there was no hassle. Considering that this will be an ongoing issue with my dog until she is old enough to have surgery to correct the problem, I know that the future claims will be dealt with quickly and easily which provides me peace of mind.

My dog required multiple tests and exams to determine the cause of a leg injury. The claim was dealt with quickly, directly through my vet and there was no hassle. Considering that this will be an ongoing issue with my dog until she is old enough to have surgery to correct the problem, I know that the future claims will be dealt with quickly and easily which provides me peace of mind.

Claim process from start to finish was handled expediently and thoroughly. Everything about the company was great.

Claim process from start to finish was handled expediently and thoroughly. Everything about the company was great.

Payments were prompt and there were no hoops to jump through.All we had to do was submitt a form that our vet had to fill out and we fill out a few bits of info.We faxed it and received an e-mail that they had gotten the form it was being processed.No fuss.No bother.They also thanked us for taking care of our pet.

Claim handled by computer and still managed to be compassionate, understanding and promptly attended to. I highly recommend Trupanion

Claim handled by computer and still managed to be compassionate, understanding and promptly attended to. I highly recommend Trupanion