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Very friendly and professional just not a product we feel we need right now.
Very friendly and professional, just not a product we feel we need right now.
Insurer: Trupanion
By: Carolyn
Greg really went above and beyond to explain the differences in cost to me and even broke it out into a chart.
Greg really went above and beyond to explain the differences in cost to me and even broke it out into a chart.... I was REALLY impressed with the level of CS.
Insurer: Trupanion
By: Benjamin
Kat was lovely - she was enthusiastic and helpful
Kat was lovely - she was enthusiastic and helpful
Insurer: Trupanion
By: Lori
When it came down to actually receiving financial help for my cat's dental procedure we received nothing.
When it came down to actually receiving financial help for my cat's dental procedure, we received nothing. I wish there was an endorsement for adopted cats. I rescued Brea from a shelter, it's not like I was going to inspect each of her teeth at the time. There is no way for me to have anticipated how much it would cost for her dental work. Each of the interactions I had with the claims adjusters was fine, which is the only reason why the rating isn't lower. If it wasn't for the fact that both of the people I spoke with were so kind, I would give a much lower rating.
Insurer: Trupanion
By: Anna
Feel that so far the service has been great!
Feel that so far the service has been great!
Insurer: Trupanion
By: Sharon
Trupanion gives me piece of mind when it comes to Margo (and previously my dog McLovin) Their customer service is amazing they are prompt with replies and seem to care about my dog even though they have never met.
Trupanion gives me piece of mind when it comes to Margo (and previously, my dog McLovin) Their customer service is amazing, they are prompt with replies and seem to care about my dog even though they have never met. This company has heart!
Insurer: Trupanion
By:
Your annual fee increase of 19.
Your annual fee increase of 19.x% YoY is more than reason enough to abandon Trupanion. Your contract says rates may go up or down by up to 19.x%...funny how it ALWAYS goes up by the maximum ever year. This is shameful and I will no longer be recommending Trupanion for this reason.PetPlan offers far more competitve rates for an 8 year old dog. When I requested a lowering of rates, Allison did her job of towing the company policy...but wrong answer for the customer.
Insurer: Trupanion
By: Petra
Excellent customer service and thorough in explaining the plans.
Excellent customer service and thorough in explaining the plans.
Insurer: Trupanion
By: Sandra
It was so easy to speak to Natalie today.
It was so easy to speak to Natalie today. She was concise and to the point. I was impressed by how quickly and easily she was able to answer my question about coverage for my pet and she was very nice and helpful. She went above and beyond to help me with everything I might have needed.
Insurer: Trupanion
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