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Pet parents across the U.S. and Canada have left over 209,470 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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During trying times Figo was very understanding at effective
Very very pleasant to work with. They seemed to care about making the claim process go smoothly, knowing what mental issues we were already facing
Insurer: Figo
By: Ken
Frustration w/claims reviewer not being able to READ a receipt broken down by pet NAME!
I have a claim #2020013106524 that was denied because of Code #Z156: "We were unable to process your claim because the pet listed on the invoice/receipt of this claim does not match the insured pet's name as listed on the policy. In accordance with the "Your Duties" section of your policy, please provide an invoice that includes the name of the insured pet. Attach this document and fax everything to 800-704-7002 or mail to P.O. Box 2344, Brea, CA 92822." When I submitted the claim, I highlighted my insured pet's name as my veterinarian's office people are unable to break a receipt down by individual pets. I take the four of them at a time so they are all one one receipt. This claim was denied for the TOTAL and I only claimed what pertained to Stanley (C-1431875) @ $90.25 non-routine lab checking his liver function that was found abnormal on his annual exam (I did NOT claim THAT), plus the office visit @ $42.75. I resent for a review and have not gotten a response. You asked for my feedback, so there you have it. I know, I know... the claim's people are busy, but that only discounts how busy I am by telling me that and I have to make another attempt to justify my claim... if they would simply READ the receipt and not look at the bottom line and deny it that would be a step in the right direction.
Insurer: Nationwide
By: Julia
Otis is better :)
I was shocked at how fast I was reimbursed for my dog's hospital stay. Great job!! thank you!
Insurer: Nationwide
By: HUGH
I'm impressed with the processing of clsims
Amazing... thank you for checking on Willow and she is doing much better..
Insurer: Nationwide
By: Cheryl
Excellant
NationWide Insurance for Pets are Excellent, fast on claims and very nice and understanding and very helpful when you call them for any questions. I am sure glad I have my Bella dog insured with them!! Thanks so much always for all your help and being there for my loved dog.
Insurer: Nationwide
By: Doris
The claim reimbursement process is the best, wish human health insurance companies would follow your suit
We are very happy for choosing you.
Insurer: Nationwide
By: Padma
Awesome service!
The process to submitting a claim is quick and easy and the refund is in my bank account within 7 days usually!
Insurer: Nationwide
By: Ellen
Great customer service
Easy to file claims and fast and easy claim processing. Great job making this faster and more streamline.
Insurer: Nationwide
By: James