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With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.

We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.

Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.

10

out of 10

Excellent customer service

I really appreciated the help I've received from Khrystal Hinkel in customer service. I couldn't understand why I hadn't heard from PetsBest after having turned in my claim after a month, and after my call, Khrystal said she would check into it. It turned out my email attachment didn't make it through, so I decided to fax it instead. Khrystal emailed me back to make sure that I knew that they had received my claim and that it was being processed. I am just very impressed with how thorough and thoughtful she was in following up on my claim and letting me know what was happening. I just don't see that kind of service any more in ANY kind of company. So far, I think PetsBest is the best!
  • INSURER: Pets Best
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

Great Communication with Owner

Embrance has kept me up to date with my pets insurance since I enrolled. The first time I filed a claim I was told when my vet faxed in my claim, and the following day I was told that Embrace needed my pets medical history and they contacted my vet to get it. Enbrace then notified me the day my vet faxed in my pets medical history so I would know that they received it. This keeps a pet owner from wondering if everything is going as it should. I don't have to worry when Embrace is around!
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

As Promised

After our dog passed away due to illness we decided that the next time around we'd get insurance. I'm glad she found PetFirst. Their coverage is great and the payment takes 1-2 weeks. We've had four claims so far. Two regular check-up and vaccines for our pup and one yearly for our dog and an infection. Very prompt and as promised. Recommended!!
  • INSURER: PetFirst
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

Clear statements with prompt payment

Sam and Sally (7-year-old beagles) have had three claims so far this year, our first with the policy. First was wellness exams, second and third were for illnesses. The claims were handled promptly and the statements were clear.
  • INSURER: ASPCA
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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3

out of 10

Slow, fight to get claims paid

I will start with the fact that they do pay claims. You have to push and fight. Basic care move much more quickly. I had a very serious claim and it took 4 months and a letter to the BBB in order for them to get their story straight. The hospitalization was refused 3 times for different reasons each time. The claim review process needs to be addressed. My vet was so frustraited dealing with this company that he asked me to change companies. I am actually so frustrated with Pets Best I am willing to pay for an expensive pre-existing condition in order to change companies. This could have been prevented with a more proactive claims review process and better communication. The customer service reps are very nice and as helpful as they can be, but they are at the mersy of the claims department. I feel for them and tried not to take my frustration out on them. It is really sad how customer service has gone by the wayside these days. It would take a call from the COO and upper management to get me to renew my policy, but even then I want to keep my vet happy. My vet has let a $700 balance ride waiting on this money. I don't know any other vet that would do such a thing.
  • INSURER: Pets Best
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

Insures even older dogs with past medical problems

The first thing that impressed me with this company is that they do not exclude based solely on age or on pre-existing conditions (which is common for other companies). I was having a hard time insuring my 8 year old dachshund with systemic lupus who had been in remission for 2 years. PetFirst insured him with the exclusion that they would not cover any illness that he had in the past year. Within the first month, he had surgery to remove a benign tumor. The company paid the claim within 4 weeks after requesting additional information from the veterinarians office. When I contacted them about the claim they were polite, helpful, and called back as promised with updates on my claim. I wish I had purchased this insurance as soon as I adopted the dog but am very happy that I have done this now.
  • INSURER: PetFirst
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

ONLY THE BEST FOR OUR DOGS

I can't begin to say how happy we are to have Enbrace as our pet insurance. About two years age we brought home a beautiful 9 week old Akita pup and having had some large bills from other dogs we have had we decided to look into pet insurance. After doing some research I spoke with the people at Embrace & decided to give it a try. Less than two weeks later the unbelievable happened. Our pup was running along the fence in our back yard whenour neighbor's large dog got his head partly under the fence and got ahold of Storms right front leg and tried to pull him under it. My husband was right there and had to climb over the 6ft. fence and beat the dog to get Storm free. The leg was mangeled just hanging by a little piece of skin and meat. We rushed him to the emergency clinic and after he was stabelized, the did some surery to be followed by 4 more surgeries over the next months. We paid the bills and sent the claim forms to Embrace and THEY PAID just as they said the would. They were wonderful. We got to know the staff pretty well over time because they called and e-mailsd to check or Storm. It was an uncertain time for us, but they stayed right with us and let us know they cared. I couldn't believe that they paid those claims. We didn't even have a copy of the policy when the accident happened. Storm is now 2yrs old and is a happy, beautiful four legged boy. He plays with his sister Libby and is just a geat big 120lb clown. We would have had Storm's surgeries even without the insurance, but Embrace sure made things easier for us. They did exactly as they said they would and more. They paid and they CARED.If they had people insurance, we would be first to sign up!
  • INSURER: Embrace
  • POSTED: 03/23/2018
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

Very organized, accurate, and affordable.

All of my 7 claims that I had with my two puppies have been received and refunded appropriately. Every time I call customer service or email, I always receive kind customer service and accurate information that I am asking about. Thanks Aspca Pet Insurance
  • INSURER: ASPCA
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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5

out of 10

Just another pet insurance company ...

There is nothing outstanding about Pets Best. I've had my 2 dogs insured since I've had them (2 years). Seems like I might have made the wrong decision when I chose Pets Best. I have given them several opportunities to "help" me want to stay a customer - but each conversation with them is friendly yet ineffective. I like the simplicity of their plan - it's pretty straightforward about percentage payout, you get to use your own vets; but - they seem to be "overloaded" with paperwork and behind the 8 ball. I originally faxed my claims to them on 8/21 and got a fax confirmation. There is no where on their site detailing the procedure for handling claims. The only thing I could see is to wait 10-15 days for processing. Apparantly, once you call they tell you that you'll receive an email confirmation once it has been received. I wished I could have read that on their web-site ... It would have saved me 2 weeks of waiting patiently. I emailed my claims in again, expecting the email - and that took over a week to get. Despite my calls to check that they've been received. So now it's 3 WEEKS later and I still can't get a real confirmation that my paperwork has been received. WEEK 4 - I finally get the emails that they have processed the claims - and most were correct, except one. So when I call again - I am told I have to file an appeal. They just left charges off - so should I refile those charges? or file an appeal and wait ANOTHER month to hear back about the appeal. What if they tell me then that I have to refile the claim because they left off some charges. Is that going to take another month to refund??? SHOULD IT TAKE THAT LONG TO GET RESOLVED?
  • INSURER: Pets Best
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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1

out of 10

Take your business elseware

Don't bother spending your money with Embrace, they consider a dog having diarrhea and an upset stomach a "pre-existing" condition. Therefore they don't cover any other stomach/diarrhea issues. This was my first claim. I will be taking my business elsewhere.
  • INSURER: Embrace
  • POSTED: 03/23/2018
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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