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With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.

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Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.

2

out of 10

Stalling paying claims

I have a puppy who chewed something and ended up being hospitalized overnight- It amounted to $600.00In their policy, ingesting foreign objects is covered under accident- Pets Best is requesting medical records which certainly is there right to do- HOwever, when I spoke with customer service as to the reason, the representative didn't know, but stated to me perhaps it was because my puppy has a behavior problem, because she chews lots of things- She is a puppy- puppies chew alot- when I confronted her, she said that she didn't know the reason, and she was giving me an example of why they are requesting records- the issues are 1) you should be able to know exactly why the company is requesting records 2)This was not a large claim- I am concerned that this is a stalling tactic- I haven't received the outcome, but the issue is that is pretty clear cut- Imagine what would happen if this was a larger bill- I read other reviews, yes, the customer service representative is polite, and they are receptive, but the company should be able to tell you exactly why they are delaying your claim and requesting records- I read another poor review that involved an accident with a puppy- perhaps puppy owners should find another company- and I'm hoping that I will be able to change my review, after they receive the records- I have called the President of the Company as of today- I am a mental health professional and have worked in the insurance business- again, my issue as of now, is that I should know exactly why my claim is being delayed- and if it truely is because puppy chewing is considered a behavior problem than most puppies in the country have a behavior problem- I feel that I am in a tough situation, I am inclined to go with another company- as I just was apalled and when the representative stated that it might be because my puppy has a behavior problem- but If I drop them, they most certainly will not pay the claim- I have called the President - he gives you his cell phone- which is nice- and hopefully he will have more information and I will get my claim paid- and hopefully sometime soon I will be able to amend this review- however, the company truely needs to tell you exactly what is going on and why medical records are being requested- not guess-
  • INSURER: Pets Best
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

Value-added Service

As a policy holder since July 2007, I continue to be pleased with the insurance product through Embrace. In addition, their customer service is outstanding! They take a personal interest in you and your pet and make me feel that my interests are their concern. Great company, great product, great service! Well worth the affordable premium!
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

First experience...Wonderful!

I have two dogs and both have been covered under Embrace since last September. Near the end of January one of my pups suffered a laceration on his rear left leg that required surgery and stitches. So this was my first time putting Embrace to the test and I am very satisfied! I sent Embrace my claim forms two days ago and they've already received it, processed it, e-mailed me an Explanation of Benefits showing what they did and didn't cover (as well as how much coverage I have left), and cut me a check! Amazingly fast! How can you not be happy with that?! I highly recommend them!
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

Response

Subject: RE: Robert Lerner Embrace Claim Explanation of Benefits EPI:0100098Laura, I want to thank you for your prompt action on Oskar’s claim. I have used other insurance companies in the past and they have both more expensive and less responsive. I have only been a client for a few months and I realize you have lost money on our relationship but that has not stopped you from prompt, satisfactory responses. Thank you for your good service. FYI, my Vet, Hometown Animal Hospital has asked me about your company. They had previously had been recommending another company but I related my satisfaction with Embrace and I believe that they might switch to Embrace.
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

Simple, easy, and GREAT!

When I adopted my 11 year old, deaf, slightly blind, dog with kidney issues I started researching pet insurance. I looked at every pet insurance website I could find and read through almost everything on coverage, what's excluded, and got quotes. Pets Best was simply the best one I had seen so far, better value than VPI who wanted to charge me $68 (Pets Best charged around $44/month). If you read everything through, it's quite clear and simple. I knew my dog wouldn't get covered for a large bill due to his kidney failure later, but they covered whatever they could for that hospitalization and his euthanization and cremation. Pets Best has had the best customer service I've seen. When I adopted my 3 month old puppy 6 months later, I immediately signed him up for Pets Best and locked in our low rate of $32/month. I've seen a few new insurances recently that also look pretty good, but in the long run I think Pets Best will still benefit me the most. Just recently, my dog was hit by a car and having Pets Best really helped keep me calm as it was one less thing to worry about. I'm absolutely satisfied with their service and their coverage!
  • INSURER: Pets Best
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

Excellent Customer Service!!!!!!!

After checking around to various plans, I found Petfirst to be a wonderful choice. They offer 220.00 in reinbursement for routine care, but the accidents and illness coverage is also wonderful. With the basic plan you receive 4500.00 for the year to use towards accidents and illnesses. With the perferred 9000.00 and with the perferred plus 12000.00. I chose the basic plan but there is still a lot of coverage. Customer service reps are helpful and very very friendly, everyone has treated me so great.The claims are also reinburshed quickly. THANKS PETFIRST FOR THE AWSOME SERVICE!!!!!!
  • INSURER: PetFirst
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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1

out of 10

Terrible First Experience

My dog was diagnosed with 5 lipomas on left leg and chest and prolapsed 3rd gland. I went with Embrace as they were supposed to cover hereditary conditions for specific breeds. But they refused to cover any of the surgery cost or the consultation before the surgery. I am very disappointed. Also took them over a month to respond to me on the claims.
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

Excellent Customer Service

When we adopted a second dog, my husband & I decided it was time to consider pet insurance. I spent a month researching different plans & companies, and Embrace looked like the best choice. I have been completely satisfied with their customer service, handling of claims, and flexibility of coverage. Thanks for all the help!
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

They came through when I needed it the most

I am on a tight budget and when my 14 year old dog become ill I didn't have the extra money set aside, but I turned my claim in and recieved the check within the time frame my vet gave me to pay my bill. It was a great feeling to know I could count on what was promised at a time in need.Thanks to Pets Best, my pet has a best friend.
  • INSURER: Pets Best
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

Professional, great customer service, no surprises

My experience with Embrace was very positive. No "small print".. WYSIWYG...very knowledgeable and professional staff.. refreshing in this day..
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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