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With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.

We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.

Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.

4

out of 10

Too many exclusions

I have two dogs and three cats insured by Petshealth and amlooking for new carrier. Their pre-existing condition clause is a deal-breaker; moreover, they refuse to cover dental disease of any type . My greyhound had severe dental disease and, only after the ASPCA liaison intervened,was I able to get reimbursed. Now, a calico cat I rescued was diagnosed with gingivitis and this claim, too, was denied. I guess that petshealth would rather pay for the heart and kidney failure that dental disease causes than correct the problem before it becomes life-threatening.
  • INSURER: ASPCA
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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1

out of 10

Not Impressed

Pets Best looks like a great insurance company, but how can you have a great company if your customer care is poor? Wanting to know more about this company and it's coverage, I emailed some simple questions to customer care, but I never got a response. I was sent advertisements for enrollment (several times over), but even after I sent a new email, with the first message attached, I received nothing in response. Why would I give my money to a company who won't even pay attention to me!
  • INSURER: Pets Best
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

Would choose again over others

I had been with another insurance company and then switched to Pets Best. Not only did they offer a better policy, but whenever I called to check on a claim (which was always handled quickly and easily), their staff was sensitive to my feelings about my dog and always gave me the impression that they were concerned about pets first and business second. When it came time to cancel Fred's policy after he passed away, it was done with no protests and I was so grateful for the expression of sympathy. If I were to get pet insurance again, I would choose Pets Best.
  • INSURER: Pets Best
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

Veterinarian has her own pets on Pets Best

I know it seems funny for a veterinarian to insure her own pets, right? But I have 9 animals on Pets Best Insurance right now. With this many animals, somebody is always getting into trouble. Pets Best has covered my claims - and so far - the money I have been reimbursed - has more than paid for my premiums - even in just wellness benefits. I can't tell you how many people come in to our animal hospital with a sick pet, and can't afford the treatment or surgery they need. With this insurance - most people could afford to treat their pets. For me, I have peace of mind, and know that if I am out of town, they can go to the specialist of my choice to get the best in care - without killing my pocket book. Their plans are easy to understand - meet the deductible - then they reimburse 80% of covered things. There is no age limit, so even my senior dogs were able to be covered, and I fully expect to have a big bill associated with the "end of life" circumstances that I am sure to face, all too soon. I saw several other insurance plans - as a veterinarian - and they were very confusing - even to a vet! I can't imagine a regular pet owner being able to figure out what is covered or not. I am really pleased that if my pets need a specialist, either for a surgery or medical reason - I don't have to be worried about the costs.
  • INSURER: Pets Best
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

Pleasant and Professional

Back in May I had the pleasure of speaking with Liz Walker on a policy for my mom's puppy. Liz was very helpful and patient answering many questions for me. She was very informative and professional. I appreciated her concern, interest and follow up that when I needed a policy for my new puppy I knew just where to go. Thanks Pet First and Liz Walker. You will be recommended to friends and family.
  • INSURER: PetFirst
  • POSTED: 04/04/2018
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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2

out of 10

RipOff Artists!

They beat around the old bush and took their time, initially, my daughter failed to give my name when she brought Sampson the cat to the vet (he had sprung a fever) they had the policy number!!!!, yet this little bit of confusion caused them WEEKS of delayI called over and over again, they also repeatedly stated they had no info from the vet (who HAD faxed them) and ALSO NEEDED PREVIOUS HISTORY FROM ANOTHER VET!! All this BS was additional excuses for delaying payment to me. THEN, they only paid 1/3 of the total cost, they advised me they had a "standard and approved " fee schedule, but that I could not have a copy of this fee schedule unless I gave them $150.00 payment for it!!! So I don't know how they came up with the settlement amount, which was of course, only 80% of this so called approved fee.
  • INSURER: ASPCA
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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1

out of 10

An attorney speaks out

I have had three pets insured with this company since 2000. Somewhere along the line they changed their wording as they went from underwriter to underwriter. Avoid them like the plague. I now have a complaint pending with the Maine Bureau of Insurance and the Attorney General. I am also litigating this for Unfair and Deceptive Trade Practices as I never got a renewal policy and had asked for the plan with the continuous coverage. I paid 120.00 a month for these plans and they lied on taped conversations on the phone (have tapes). They are the worst out there. Time to make them honest. Moderator, contact me pls for full details as I want to get the truth out there.
  • INSURER: ASPCA
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

A year with Brinkli...

A year ago, I decided it was time to have my life turned upside down, so I found a wonderful golden retriever puppy, and thought, hmmm, pet insurance????? Well luckily I didn't go with my first thought,which was, do I really need pet insurance, and made the decision to go with Petfirst Healthcare. It has been one of the best ideas I have had. My wonderful golden, Brinkli, was very popular at the vet clinic, she was cute,loveable, and had a "golden" personality. Petfirst payed for all the well puppy trips, and I was thinking, hey pretty cool.Then came the time for spaying. No problem. They paid alot of her spaying bill, but when she decided to bust her stiches, both internal and external, to the tune of a thousand dollars, they again paid without question. When Brinkli turned 1 I decided wow, I'll give her a birthday party: she got so excited playing with her friends that she bit through her tongue!!!! Our first trip to the ER, and you guessed it: Petfirst paid without question. Their employees are also friendly, knowledgeable, and seem really concerned about your pet, something that you just can't put a price on.
  • INSURER: PetFirst
  • POSTED: 04/04/2018
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

So glad I purchased this plan and did my research!

I asked my vet for some suggestions on pet insurance and they recommended VPI, but before I purchased a plan I did my research and came across this Web site. After reading reviews and checked out the many different pet insurance companies I decided to purchase the Basic plan for all three of my dogs (two pekingnese and one chihuahua, all between the ages of 5-7 years old) with Petfirst Healthcare...after about 3-4 months into my plan one of my dogs got sick, the claim was processed in a good amount of time (took a while longer because since this was my first claim I had to submit the medical history which I had forgotten to include). My bill was over $550+ and I received a reimbursement check for $433. Amazing!! I was so happy...a few weeks later my other dog had to operate because her uterus ruptured. I just submitted the claim last week and I am expecting a check to come in soon. I would definately recommend this pet insurance to any animal owner. It is WORTH the MONEY! On top of that, whenever I'd call their customer support I had a great response and they were very helpful. Good luck on chosing the right plan for you and your pet!
  • INSURER: PetFirst
  • POSTED: 03/23/2018
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

I think they are truly the best!

I have a dog who had to have several surgeries on her leg. I made many trips to the surgery center and may phone calls to Pets Best. Every time I had to call, I've always received excellent customer care. My claims have been handled fast and very professionally. And the most important thing is that the checks came in the mail quickly! I tell all my friends about this insurance and how important it is not to be without it. For a few dollars a month, you can save thousands!!!!! That is what happened to me. You can be the most careful pet owner, accidents happen and you never know when.
  • INSURER: Pets Best
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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