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submitted claim by fax. good thing i followed up because they didn't receive it. the customer care person was polite and helpful but i had to insist because she kept saying "not yet" when it had been 8 days after fax sent. finally gave me email and waited on phone with me until she received it. also nice… received follow up email after claim processed to make sure we received check would be nice if we could submit claims online

We've been an Embrace customer for years, and I'm finally getting around to writing a review. Every single claim I've submitted has been handled in a fair and timely manner. I have received the entirety of reimbursements that are due under the terms of the agreement. I wish my personal medical plan were as responsive as Embrace is for our cats. It gives us great peace of mind that we will not have to face a difficult decision - based on finances - if one of our cats becomes seriously ill. We'll be able to do what is best for the cat. I can't speak highly enough about the great service we've received from Embrace.

I have had this insurance policy for 4 years. I had to submit 2 claims and each time the filing process was easy and the payment was mailed to me in less than 2 weeks. I would recommend ASPCA pet insurance to anyone with a pet.

I am not one to write reviews but in this case I wanted to share my experience.After 2 years of researching pet insurance I decided to go with Healthy Paws not knowing what to expect. Unfortunately, right after the 15 wait period my dog had a pancreatic attack so severe that after 4 months of weekly visits of test, medicines, endoscopy and more test re-run, she was diagnosed with IBD which is the primary cause of her Pancreatitis. I was very hesitant as to how Healthy Paws would handle this and they have been extremely gracious! Not only have they covered everything, no questions asked, they email very caring letters to me. The turn-around for checks is very Quick and their phone support has been excellent! I highly recommend Healthy Paws and I'm very grateful they are the company I chose.

I'm very pleased with Embrace handling the efficient and speedy claims on the wellness plan of my pet. Highly recommended to all pet lovers......

Healthy Paws was kind, even when I called, and very very quick. They covered everything and even more than I expected and I can not express how happy I am we have insured our two puppies with themI highly recommend them to anyone, we did the $100 deductible and 90% reimbursement. The check came within a week of closing the claim, and the claim was closed within a couple of days of sending all info in!!!

Great coverage and timely response to questions!

my little girl (gretchen aka beak)had accute kidney failure,heart mumur,high blood press.,urinary tract inf. and disk disease whitch a back op. was done all within 2 weeks.the bills piled up to over 7000.,petsbest pd.80% of all.if not for petsbest i could not have afforded it,we love petsbest!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Every time I call I always have a good experience and I like to thank all the people who answer the phones.

I've had Embrace insurance for less than a year for my 2 kitties. I especially like the Wellness coverage since my furbabies get annual check-ups which have become costly since they include teeth cleaning.Each kitty had a check-up this year. Emails informed me my mailed claims had been received and when the payments were sent. Both times I received my payments within 7 days. I could not be happier with Embrace. Preventive care should be covered just as it is (finally!) with humans.