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After being a customer for one year now, my puppy has been through 2 ear infections and a terrible accident where she ingested plastic. Embrace continues to provide prompt responses, explanations of what amount is paid and why, and friendly customer service who assisted with my recent renewal. During my renewal, I was looking to increase my deductible and the associate provided me with 3 different options, listening to my needs and understanding the change I wanted to make. This customer service team and claims team continues to impress me.

I have been with them a year. Mine is set up with no deductible so it should be a flat 90% coverage. I have tried to make 1 claim for about 200 and a couple small claims. After 6 months I am still waiting for the small amount they will cover from the larger claim and have heard nothing on the smaller claims. Now I have a 15% increase in my premiums. They do not respond to emails, even ones directed to individuals rather than the general query email.

I am so glad I found you guys. My doggie has been to see the vet twice within just a few months and it was expensive. So nice to know that I did not have to pay the entire fee and I got my reimbursement within a week. I laugh everytime I hear my neighbors complaining about how much they spent for the vet...Why? crazy. Just plain dumb to not have good insurance. One of them paid thousands and the poor doggie died anyway. Had she been insured and checked maybe the vet would have caught it earlier instead of panicking and having to spend literally thousands. I am VERY happy with Healthy Paws and I will stay with them as long as my catahoulan/pit mix is with me which will be hopefully a long time from now. Best customer service also.

I have had nothing but good experiences with Embrace and their staff. Everyone is friendly and understanding and has gone out of their way to help me expedite things under time sensitive situations and I couldn't be more thankful. I have a 6 year old white boxer and have had Embrace since she was 6 months old and have recently added my 2nd new family member as well once we got him. If you are looking to get trustworthy pet insurance with a definite value, call them.

Pleased to have the money available for our vet emergency but still a shock to have to pay for the vet and the GST. This left us out of pocket a significant amount. However, it made it bearable and doable to help our kitty. Wish there was an automatic 'pay directly' option as opposed to having to pay up front. The high costs make it prohibitive at times and makes it stressful to have to borrow from others.

Pleased to have the money available for our vet emergency but still a shock to have to pay for the vet and the GST. This left us out of pocket a significant amount. However, it made it bearable and doable to help our kitty. Wish there was an automatic 'pay directly' option as opposed to having to pay up front. The high costs make it prohibitive at times and makes it stressful to have to borrow from others.

I chose Healthy Paws due to the great reviews here. But so far, they keep ignoring the pet records that my vet has now sent twice. I have also sent repeated emails about them ignoring the pet records and they keep responding with an automated email telling me that I haven't submitted the pet records. Since email doesn't work, I tried calling and now have to wait for someone to call me back. I don't know if they will actually cover anything. Not impressed.

I discovered a mast cell on the end if "Indy's" penis. Surgery was done and they got it all. Aspca very helpful and concerned about the after care. Before this I had another well known pet insurance. Did not like their attitude at all. So I switched to ASPCA and Im glad I did.

This recent claim is for a wellness visit. However, after paying thousands of dollars for my last two cats that had cancer, I made sure I had Pet Insurance after I got the two cats I now have. When your pet gets sick you don't want to have to worry about the bill. I always recommend to pet owners to get insurance and I always recommend Embrace.

I said that when I got a new puppy I would get insurance. Working in the veterinary field I know that with all the technology and diagnostics available to pet owners it would be a wise decision. I have not been disappointed with Trupanion's customer service, their payment and claim processing is prompt and timely. I have them pay my veterinarian directly and there has been no delay there either. Two thumbs up! The one downside is the fluctuation in premiums, after about three years of coverage my premiums are about 15% higher than at inception.