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With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.

We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.

Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.

1

out of 10

Hate It

Everything is a pre existing condition no matter how many years ago there was an episode. Insurance company makes a diagnosis and declines the visit before the doctor has even written up the exam or findings. Insurance is supposed to give pet owners peace of mind that their pet will be treated in time of need. Instead here a cat was left untreated and undiagnosed for fear by the owners that their cloaim would be rejected. Pitiful! Do not waste your money on these premiums!
  • INSURER: Pets Best
  • POSTED: 08/29/2017
  • BY:
  • BREED: Domestic Shorthair
  • AGE OF PET: Over 8 years

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10

out of 10

took a while but great customer service

I filed 2 claims for my dog's gastroenteritis (which required hospitalization). It took time to get his records from the various vets that have treated him over the years. This was the first claim for this dog, so there were 4 veterinary clinics/hospitals over a period of 9 years. The first time the claim was processed, the wrong dollar figure was used---the invoice was incredibly confusing to read. I called and the customer service person was great, had the error fixed right away. I've been pleased with the customer service every time I have called or emailed with a question.
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED: Labrador Retriever
  • AGE OF PET: Over 8 years

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10

out of 10

I'm quite satisfied with my first claim process.

I appreciate the access you provide at Trupanion. I was told it was fine to call and check on processing all I wanted. AND...each time a PERSON answered with kind, patient help. Thank you.
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED: Schnauzer
  • AGE OF PET: 1 - 8

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10

out of 10

Outstanding!

I've had a couple of claims this year for my new puppy and they have all been handled in a professional manner with no problems. If I had a complaint, though, it was that it seemed to take a long time for processing. (I was told at one point that the claims system was being upgraded and that was the reason for the delay). But what happened today makes me willing to forget anything in the past. The service I got was exceptional. My puppy needed surgery for an eyelid defect. I had it precertified with Embrace, and they agreed to cover everything in accordance with my policy. The surgery was last week. I asked the vet to please submit the claim form promptly. Well, it took multiple phone calls and over a week to get the claim form from the vet. Ultimately, I had the vet fax the form to me and I sent it in to Embrace. The rep I had been talking to all week (asking if they got it yet) had been very helpful so far and I asked for a favor: given the added expenses around the holiday season and the cost of the surgery, I asked if they could somehow expedite the processing of the claim. He said they would try. TWO HOURS LATER, I got an email saying the claim had been approved and my reimbursement would be issued today!!! TWO HOURS!!!! I have never had such wonderful service from any sort of insurance provider, whether for pets or people. THANK YOU EMBRACE!
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Cavalier King Charles Spaniel
  • AGE OF PET: 1 - 8

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10

out of 10

Fantastic

I was very hesitant to get pet insurance, however, a friend has Trupanion and he had to use it and Trupanion handled it great, so I signed up. On December 15 2011 my puppy was sick. I tried to get into my regular Vet but couldn't. I took my puppy to the emergency Animal hospital and they did a quote of what they needed to do to diagnose him. The quote was almost $2000.00. I phoned Trupanion to get a quote and the office was closed. The gentleman by the name of Scott answered the call and I explained my situation. He tried the Claims line to see if anyone would answer and they did. The girl was just getting ready to go home and she (Teresa) stayed behind to help me. While I was on the phone with Teresa I told the Vet to xray my puppy to see what was going on. We found out he was full of kitty litter in his intestines. The Vet quoted me $6000.00 to operate on my puppy. Within 1/2 hour I was preappoved for #6000.00. I was so relieved. The Vet was able to give my puppy medication to get the Kitty litter moving and he was able to poop it out. If you think that is amazing I was reinbursed 5 days after the incident. Trupanion thank you for saving my puppy Chewy.
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET: Under a year

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10

out of 10

I am a happy camper!

Our newly acquired labrador retriever jammed his leg and subsequently was diagnosed with severe arthritis in both front shoulders, elbows and carpals. The claim was handled very efficiently, more efficiently than my previous pet health policy.
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Labrador Retriever
  • AGE OF PET: 1 - 8

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10

out of 10

Healthy Paws IS THE BEST!!!

I don't usually send emails like this, but healthy paws service has been so outstanding I had to let everyone know! As you know, pets are like extended family members just with 4 legs and Sarge is no different to me. He is the most sweet loving puppy, and the poor guy for being only 8 months old has had his fair share of problems. Beings this is my first dog, I didn't know what to expect from a pet insurance provider. Let me tell you, ANY expectations I had Healthy Paws FAR exceeded!!! I have had enough stress worrying about the well being of Sarge and they have made one thing MUCH less stressful forme. To anyone looking for health insurance for there pet, LOOK no further. They are cost effective, super courteous, and FAST! What more could one ask for? A+ from me and my pup Sarge! :0)
  • INSURER: Healthy Paws
  • POSTED: 08/29/2017
  • BY:
  • BREED: German Shepherd
  • AGE OF PET: Under a year

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10

out of 10

Great, efficient, speedy, best insurance company!

My 6 month male Golden Retriever has Osteochrondrosis, as well as panosteitis. My vet said they may not pay it out because it is a genetic condition and happens very frequently in larger breed dogs it's very common. But they paid it out no issues at all. He is healthy otherwise. I am so impressed with Healthy Paws, even my vet was impressed and he is going to call and get some brochures for his office. My vet even said this is the best pet insurance company he has seen.
  • INSURER: Healthy Paws
  • POSTED: 08/29/2017
  • BY:
  • BREED: Golden Retriever
  • AGE OF PET: Under a year

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10

out of 10

Healthy Paws comes through again

To be fair, I'll mention up front that I have already given Healthy Paws a rave review, but I recently had another claim and think it warrants a second. My little knucklehead, a French Bulldog named Remy, didn’t notice that the sliding glass door was closed and ran into it full tilt. He seemed a little bit dazed at first but we later found that he’d compressed two discs, rupturing one, and needed back surgery. Not only were we very stressed out about our dog being in pain and having to go through so much, but the financial impact was significant. Once again Healthy Paws took care of us. Our reimbursement was lightning fast and exactly what we expected. There isn’t one person I dealt with that didn’t ask how Remy was doing. It’s obvious these people are animal lovers.
  • INSURER: Healthy Paws
  • POSTED: 08/29/2017
  • BY:
  • BREED: French Bulldog
  • AGE OF PET: 1 - 8

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10

out of 10

I recomment Pet's Best at every opportunity.

My recent experience with Pets Best was nothing short of outstanding.
  • INSURER: Pets Best
  • POSTED: 08/29/2017
  • BY:
  • BREED: German Shepherd
  • AGE OF PET: Over 8 years

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