Find and read reviews with confidence

Cat Cat

With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.

We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.

Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.

9

out of 10

Very good service and fast reimbursement

I have been very pleased with my experience with Embrace. Customer service is great and claims are explained and paid quickly. Great company!
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Alaskan Malamute
  • AGE OF PET: 1 - 8

Did you find this review helpful?

Yes No
2

out of 10

Horrible Customer Service

I was excited when I first got this insurance because it made all the sense in the world to me that I have insurance for my dog as well. Since I signed up for the insurance I have had nothing but issues. My first experience with them consisted of an email and a piece of actual mail saying my dog was covered as of 2 different dates, when I called to ask which was correct, I was told the earlier date was (say it was May 27th); When my dog was stung by a bee a couple days after (say May 29th) I paid the bill and sent in the claim in. When I heard back from Embrace they told me they would not cover because she was not actually covered until June 2nd. I told them I had even gone out of my way to call and clearly asked, "So she is covered as on May 27th, right?" When the customer service rep. said yes, I assumed they were giving me the correct information. ThIs is the second year that I have had the insurance and called before her annual check up to make sure that once this visit was paid for, my deductible was met, when I was told yes, I again assumed they were giving me the correct information. 3 months after her annual visit and thinking that her deductible was covered, my dog had to go to the ER at 3am because of vomiting and diarrhea, I again paid for the visit thinking I would be reimburst the $369 for her visit, again the Embrace rep. informed me that my deductible was not met so they were only refunding me $169, due to my $200 deductible, which I had called about and wa
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET: 1 - 8

Did you find this review helpful?

Yes No
10

out of 10

Wonderful service, fast payment

I have had coverage for a couple years and recently made my first claims. The process was extremely easy. The customer service professionals were fast and friendly. And I received my payment in record time. I am very happy having purchased this insurance for my dog!!
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET: Over 8 years

Did you find this review helpful?

Yes No
7

out of 10

Every little bit helps!!

I feel more secure about going to the vet, knowing that the burden of expense will be offset a little bit by insurance.
  • INSURER: ASPCA
  • POSTED: 08/29/2017
  • BY:
  • BREED: Domestic Mediumhair
  • AGE OF PET: 1 - 8

Did you find this review helpful?

Yes No
10

out of 10

Great choice

I was looking at reviews and researching pet insurances myself about a year ago.I've signed up for Trupanion. I would highly recommend this plan to other pet owners. Several months ago my cat was diagnosed with feline asthma. Medications and inhalers are very expensive. I would not have been able to afford it if I didn't have Trupanion coverage. They pay 90% of all costs as promised. Moreover other insurance companies don't even cover chronic illnesses like feline asthma and cost the same.
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED: Abyssinian
  • AGE OF PET: 1 - 8

Did you find this review helpful?

Yes No
10

out of 10

Bests Best has been the Best.....Thanks so much.

Cssey unbeknown to us was born with an enlarged heart and pleural effusion. At the time I didn't know any of this but wanted him to have the best and that meant taking out Pet Insurance. He was given 4 months to live. That was devastating to hear...He was a beautiful, sweet, and I wanted him to live with me forever. Having Pets Best meant that he would have the best/as a result he lived another 2 years to the shock of his Cardiologist. I loved him so much and he was the one who could always make me laugh. Pets Best Ins. is the best....I would have no other ins. and have recommended to multiple pet lovers. thank-you......The sympathy card was especially special. The pain is there but he lived longer than anyone ever expected. He will never be forgotten.....
  • INSURER: Pets Best
  • POSTED: 08/29/2017
  • BY:
  • BREED: Ragdoll
  • AGE OF PET: Under a year

Did you find this review helpful?

Yes No
8

out of 10

Great company, but not flexible

Pet insurance companies engage in the type of health insurance Erin Brokovitch fought against when the only type of health insurance for humans was non-PPO make-a-claim-that-we-then-deny style of insurance. I am very happy to report, however, that I have not experienced this from Embrace. Their staff is very helpful, they stick to their policies and they are prompt with their benefits. Pretty much all of what we received has been according to what their policy says. However, as such, they are not flexible and this is where Embrace shoots themselves in the foot and inconveniences their customers. My Dog Lulu had some masses on her breasts that needed to be removed. The vet, to save money charged us for a Dental Treatment. The reason for this was because in the dental treatment they use the same anesthesia, they clean her teeth and they charge $200 less. So the idea was to charge for a Dental Phraxis (Pyraxis?), clean her teeth and at the same time remove the masses (they were small and near the surface; not a very invasive surgery). However, Embrace would not cover the dental procedure, not even with the wellness allowance that we have. This is legit and its very clear in their policy that they don't do this. This means however that to receive more coverage I should have forgone the dental treatment, thus reducing the amount of care my dog received, submitted a claim to Embrace for a larger amount and paid less out of pocket. In this scenario, I win, everyone else,
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET: 1 - 8

Did you find this review helpful?

Yes No
9

out of 10

Pleased With The Assistance

We have two beautiful female black cats, Sheba and Isis. They are sisters from the same litter who adopted us 11 years ago. Sheba is doing great, she is always perky, always having a very "vocal" opinion on everything. Isis, is not doing so great. She has lost a significant amount of weight, and is not as active as she used to be. The vet took an X-Ray and did an ultrasound, where he has found several large masses in several areas. We know the end is near, but for now, she is being sustained on medications to help keep her comfortable. We (the vet, my wife & I) feel that for now, Isis is eating, and is moving around, can still jump onto the sofa, into our lap, and nuzzle, so we are doing the right thing for now. We are taking it week by week. As for the actual insurance coverage, I have yet to find any vets in my area with prices as low as the "average rates" that ASPCA Pet Care uses to calculate reimbursements. But, on the plus side, every little bit helps
  • INSURER: ASPCA
  • POSTED: 08/29/2017
  • BY:
  • BREED: Domestic Shorthair
  • AGE OF PET: Over 8 years

Did you find this review helpful?

Yes No
10

out of 10

Reimbursement of claims on time efficiently

Embrace has been very dependable for working out with me on paying special attentions on all emergency situations and reimbursing my med bills very effiently and on time which I very much appreciated and helped to ease off my stress level so that I can attend fully to my pet's needs with peace of mind. Thank you Embrace and all the staff for being so supportive of my situations. As I see my dog Fabio gaining back his robust self again, I know Embrace had played an important role in our healing process. Thank you Embrace for being there with us!
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Scottish Terrier
  • AGE OF PET: 1 - 8

Did you find this review helpful?

Yes No
10

out of 10

Great Service & Reimbursements

I have dealt with a few pet insurance companies, and Embrace is the best one that I have used. You can customize your coverage. But best of all, they honor the invoice cost and do not try to reimburse you a small percentage of what you have to pay the vet. I would whole heartedly recommend them to anyone.
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET: 1 - 8

Did you find this review helpful?

Yes No

Get a quote today

Leave a review