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Great Service
We have been with Met Life/Pet First for the past 5 years with both a dog and a cat. We have found that if we provide the Invoices, the soap notes and any relevant pictures, the claim process is very smooth and timely. We have recommended Met Life to many of our friends.
Insurer: MetLife
By: William Gordon
peace of mind :)
Payments can sometimes take a while to process. I was a little annoyed about my rate increasing considering my dog doesn't have any long-term health complications, but the team explained that rates can be affected by vet prices in your geographic area. The customer service team has always been very nice! My little guy just had a stomach bug and needed blood work and x-rays; nothing was wrong, but it was nice to have the peace of mind of insurance so I could have him see the vet to make sure. I like how you can customize your coverage to include things like preventative care.
Insurer: MetLife
By: Sabrina
Great customer service
Great customer service. Very friendly and knowledgeable and informative.
Insurer: Prudent Pet
By: TRACY SANDERS
Two identical policies; no customer service
Two policies were set up for the same dog. I called the Nationwide representative twice, left a message at his extension, and never received acknowledgment or a call back. I called the general line a day later, and the situation was resolved. Not using email in this day and age (fax, really?) is ridiculous. If my company didn't offer a discount for pet insurance through Nationwide, I would have gone with another insurer.
Insurer: Nationwide
By: B. Rogers
THE ABSOLUTE WORST. TRY PETSBEST PET INSURANCE.
THIS IS THE MOST ABSOLUTE. HORRIBLE. PET INSURANCE COMPANY! I have insured my dog since she was eight weeks old and have been with MetLife Pet Insurance for a while. I have experienced superb service from other companies, but unfortunately, not with MetLife Pet Ins. I submitted a claim on May 5, 2025, then I was contacted that in order to process this claim, they would need an additional documentation, which I ordered. Once received, I tried to upload it to the ACTIVE claim; however, one is unable to do so resulting in filing a whole new claim. This was May 5, 2025. Today July 21, 2025. I have sent numerous emails only to get an auto response that more information is needed to process the claim...I called, no answer. I reached out again the other day, nada. I uploaded the document requested of me to the emails (approximately 10) and still nada. Furthermore, For obvious reasons, I canceled my policy June 1, the actual day the payment was debited from my account. Guess what? No REFUND WAS PROCESSED to date. Nor was the claim ever processed, so 2.5 months later I finally got someone on the phone after being disconnected from the previous representative. Now, to be fair, I have worked with them in the past and never experienced this time-consuming and aggravating process. I like to take away lessons from situations such as this. Take it for what it is, here is my input: PETSBEST INSURANCE is more affordable and offers more coverage for less. I highly recommend making a switch or if you are researching pet insurance companies, at the very least, consider PETSBEST Pet Insurance to save yourself months of aggravation!
Insurer: MetLife
By: Joy
Couldn’t be happier
every aspect of filing my pups claim is so simple and straightforward. not only that but processing time is amazingly short. i had a policy on my first pet and MetLife was right beside me all the way. i’m happy to have a new policy on my newest baby with MetLife.
Insurer: MetLife
By: Cindy W
We are very happy with Trupanion
We are very happy with Trupanion , We have had them since we got our dog Who is now 13. They have helped us in so many ways. It’s easy to file a claim and you get reimbursed right away. We always recommend this insurance to new pet owners, keep doing what you are doing !!! We love it
Insurer: Trupanion
By: Kim
MetLife was very helpful!
MetLife was very helpful, courteous, and offered the best policy!! I was extremely impressed how quickly that I was reimbursed for what was covered!!
Insurer: MetLife
By: customer
Price increases dramatically
I’ve been a loyal customer since year one, and I’m disappointed to see the price increase so drastically. My premium started at $$79.64, then up to be $110.30 on year2 then doubled to $169.91 the following year, which feels excessive. When I reached out, I was told the increase wasn’t due to my claim history, but rather my location. However, I haven’t moved since I first signed up, so that explanation doesn’t make much sense to me. I hope the company reconsiders how these pricing changes are handled, especially for long-term customers.
Insurer: MetLife
By: Anonymous
The process of getting reimbursed is…
The process of getting reimbursed is super easy and fast!
Insurer: MetLife
By: Denise H