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The experience was great
The experience was great and very easy to work with over the phone.
Insurer: MetLife
By: Kelly McDonough
What an awesome service
What an awesome service ! Quick response to our claims . Easy to file on the app.
Insurer: MetLife
By: Sue Call
This is reliable insurance
I am very happy with the insurance and the timely manner in which claims are paid.
Insurer: Spot
By: David Schmoyer
Your time frame for processing claims…
Your time frame for processing claims is ridiculous sometimes 2-3 or up to 4 weeks. I could understand that time time frame for a first claim but any other claims you have already received pets info from vets so no need to request the same thing on every claim. I am considering going back to Nationwide there claim time was usually 3-4 days and immediate reimbursement.
Insurer: Pets Best
By: Rodney Warne
Grateful for This Level of Support
I am so grateful for the support I receive from Pumpkin Pet Insurance, every time I take my cat Roz to the vet. I know I'll be able to afford whatever she needs, so no more dreading or postponing vet visits because of the cost. Customer Service has always been very responsive and kind.
Insurer: Pumpkin
By: Diane
Good when smooth, horrible when there are problems
When things go right, it's very easy, quick and simple. But when you need to appeal or debate a diagnosis/pre-existing condition, it's literally pulling teeth. Customer service is very nice but they do not ever reach back out to you when they say they will "personally handle the matter" My pet had some reaction on his paws, vet did not know what is was so they prescribed steroids, antibiotics, antihistamines, etc. Because steroids are usually used to treat allergies, Metlife declared it a pre-existing condition when the MD did NOT know what it was. Appeal did not go through as they use symptoms, not diagnosis, to determine conditions. I had a separate issue where my dog's skin was turning black in certain spots. She only saw pictures so she could not make a diagnosis. Metlife rejected the claim because it might have been allergies again. I tried to appeal but the vet would not sign since she DID NOT SEE the pet and could NOT make a diagnosis. So again I was denied payment. TLDR: Great when things are working smoothly. Horrific if you ever need to fight for something no matter how small
Insurer: MetLife
By: Titus Song
Satisfied customer
Claims are processed very quickly and easy to submit claims
Insurer: MetLife
By: Tessie Dehart
Andrea was great
Andrea was great. So nice. She explained the whole thing how to do it very nice.
Insurer: Prudent Pet
By: Ellen Isenberg
433% Increase - From $268 to $1,430
I’ve been a loyal Healthy Paws customer since 2017. This month, my premium jumped from $268 to $1,430 — a 433% increase. No coverage changes. Just a new underwriter (Westchester Fire). Illegal? Perhaps. Unethical? Definitely. Shame on you, Healthy Paws.
Insurer: Healthy Paws
By: Samantha Sage
Trupanion does not cover exam fees anymore
I love Trupanion‘s Customer Service, I love the expedited payment process, that being said, I am extremely displeased with how Trupanion has changed their policy on covering exam fees. When you take your pet to a specialty hospital, the exam fees are astronomical. I just paid over $800 in exam fees alone. None, of which were reimbursed. This does not way favorably on Trupanion‘s behalf. Trupanion says that exam fees are “routine fees“ and can be planned for. I disagree totally. I have a 90% deductible. I pay $200 a month for coverage for two pets. Coming out of my pocket for 800+ dollars for an EMERGENCY Visit is not routine, nor can it be planned for. I truly wish Trupanion would reconsider the decision about exam fees. Veterinarians keep raising their prices, and it makes it more and more a major part of the bill.
Insurer: Trupanion
By: Deborah