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The customer service rep (Samantha) was and is excellent. Always updating and constant communication. Great first experience

The customer service rep (Samantha) was and is excellent. Always updating and constant communication. Great first experience

Thank you so much, truly a pleasure working with you all. You made it very easy. We also really appreciate your follow-up email checking on our dogs; very kind and thoughtful.

Very glad I opted for insurance this time. Was hoping for Murphy's Law: I have it but won't need to use it. Well, my pup has a seizure disorder so good thing I opted for it. Only thing I don't like about Trupanion is they made the dental insurance mandatory. Only $4 a month (approximately) but still don't like that after 1 year they unilaterally decided we should have it.

Very glad I opted for insurance this time. Was hoping for Murphy's Law: I have it but won't need to use it. Well, my pup has a seizure disorder so good thing I opted for it. Only thing I don't like about Trupanion is they made the dental insurance mandatory. Only $4 a month (approximately) but still don't like that after 1 year they unilaterally decided we should have it.

Have a 4 year old boxer who has been showing signs of stomach issue. Went in for endoscopy and Trupanion paid 90 percent directly to my vet and allowed us to find out what was wrong. Without insurance we could never have afforded to do this for our boy. Meds to treat what was wrong was 850 dollars just for 50 days of meds. Trupanion has allowed us to get the best possible care for our baby and pervent his disease of inflammatory bowel disease from progressing. Thanks Trupanion!

Have a 4 year old boxer who has been showing signs of stomach issue. Went in for endoscopy and Trupanion paid 90 percent directly to my vet and allowed us to find out what was wrong. Without insurance we could never have afforded to do this for our boy. Meds to treat what was wrong was 850 dollars just for 50 days of meds. Trupanion has allowed us to get the best possible care for our baby and pervent his disease of inflammatory bowel disease from progressing. Thanks Trupanion!

So, it's a bit frustrating because we started out dog young on the plan and it turned out to be very helpful when we found out our dog has terrible environmental & food allergies, but the food allergies causes us to have to feed our dog prescription food that costs $87 a bag of dry and $78 for 24 cans. Trupanion was reimbursing us 50% when suddenly, 2 years in, they told us "OOPS! We made a mistake, we were only underwritten to reimburse you guys 50% of the food for 2 months, but we won't recollect back the money we saved you"... WHAT?!! :| Seriously? *sigh* Basically Now that we chose Trupanion as our provider for our then puppy, we will not find another insurance company that will cover our now dog for a good price, so, we're stuck with Trupanion or no coverage, which we can't do because of costs, which have gone up every year BTW, so, be prepared for that! Our little dog, was already an older dog when we signed him up and those monthly payments did nothing for us so we currently have gone down to the minimum of $1000 deductible for $35 a month premium. We're contemplating getting rid of that too, but we're afraid he'll get a tumor and then it will have all been for naught.

So, it's a bit frustrating because we started out dog young on the plan and it turned out to be very helpful when we found out our dog has terrible environmental & food allergies, but the food allergies causes us to have to feed our dog prescription food that costs $87 a bag of dry and $78 for 24 cans. Trupanion was reimbursing us 50% when suddenly, 2 years in, they told us "OOPS! We made a mistake, we were only underwritten to reimburse you guys 50% of the food for 2 months, but we won't recollect back the money we saved you"... WHAT?!! :| Seriously? *sigh* Basically Now that we chose Trupanion as our provider for our then puppy, we will not find another insurance company that will cover our now dog for a good price, so, we're stuck with Trupanion or no coverage, which we can't do because of costs, which have gone up every year BTW, so, be prepared for that! Our little dog, was already an older dog when we signed him up and those monthly payments did nothing for us so we currently have gone down to the minimum of $1000 deductible for $35 a month premium. We're contemplating getting rid of that too, but we're afraid he'll get a tumor and then it will have all been for naught.

Pets Best is the best pet insurer on the market! Myself and my mom have used VPI before, and it does not come close to comparing to Pets Best.Pets Best does not nit-pick every line item on your invoice, they reimburse 80/20 or whatever you have, no hassle. They are FAST and they have never even asked me a question about my claims. They use common sense and compassion when dealing with claims on your beloved fur babes. I am so thankful for their hassle free approach and their speed. My mom is kind of locked into VPI due to preexisting conditions, and she hates it. She is very jealous of how easy my claims are with Pets Best. Neither one of us will ever use another insurer again.