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Always friendly & prompt when responding
Always friendly & prompt when responding
Insurer: Trupanion
By:
Amazing and caring customer service and fast response time.
Amazing and caring customer service, and fast response time. Best pet insurance company by far.
Insurer: Trupanion
By:
Amazing how quickly claims are processed!
Amazing how quickly claims are processed!
Insurer: Trupanion
By:
Trupanion All The Way!!!
Because this is the 100% best pet insurance out there!!!!
Insurer: Trupanion
By:
Trupanion was a godsend
Trupanion was a godsend when one of my greyhounds got ill. He was diagnosed with IMTP but it took four vet visits and a week long stay at the local veterinary college and Trupanion was there for me through all of it.
Insurer: Trupanion
By: Melissa Spears
good info
I got good information and all my questionswere answered quickly. My husband and I have just rehomed a 6 year old dog snd had some rather specific questions . Everyone was so willing to help and explained some of our concerns and pointed out things that we had not thought about
Insurer: ASPCA
By: Jane A
Premium Costs Have Increased Significantly
Submitting Claims with Healthy Paws has been easy to do when I need to. I have a concern with how they significantly increase their premiums every year though. We have been using Healthy Paws since 2015 when we adopted our kitty. He was 7 years old then. Every year, the insurance premium slightly increased up until last year when the premium almost doubled in price. We just received a notification for the premium adjustment for 2021, and the cost is almost doubling again. It seems that now that my kitty is in his senior years and had a few more appointments, they are adjusting the price to the point where we possibly should consider moving to another insurance company. I want to let others who are looking at this insurance as this is not covered if any of the insurance ranking web sites. You will find other customers who are posting this same complaint also.. I currently have a $250 deductible with 90% coverage. Below are some numbers for reference. 2015 = $29.35 / month 2016 = $30.77 / month 2017 = $33.45 / month 2018 = $37.61 / month 2019 = $43.98 / month 2020 = $83.02 / month 2021 = $157.40 /month (renews in 2 months) When I called Healthy Paws last year about the significant premium price jump, I was told then this was due to the number of people filing claims in my area so they have to adjust the premium costs. Before I moved to Healthy Paws (based on their good reviews), I had a VPI/Nationwide plan and the premiums never adjusted this significantly. Since I started paying in 2015, I have paid $3040.14 in premium costs. Unless I adjust my coverage for 2021, I will pay $1,888 in premium costs just for 2021. There was a class action suite that was flied about this practice, but the judge dismissed the case it seems in favor of Healthy Paws.
Insurer: Healthy Paws
By: Jennifer
Wonderful Customer Service
I am very satisfied with Healthy Paws. I purchased the insurance policy ($100 deduct, 90% coverage, around $20-25/mo) for a kitten that we had rescued. Shortly after, she had blood in her urine. Her vet treated her for a UTI. She continued to have problems, so a x-ray was performed. She was diagnosed with a large urinary stone requiring surgery. I uploaded her itemized bill via mobile app to Healthy Paws. Very easy process. I was reimbursed (minus $55 vet fee, $100 deduct, and 10% copay) within a week. She was put on a prescription diet (no coverage by insurance). A couple years went by, and she just had another surgery for the same problem. Again, a $1000 surgery was reimbursed and my copay and out of pocket was around $250! Thank you Health Paws!
Insurer: Healthy Paws
By: Heather
Great Company!
Great company! They're very fast at processing claims, have good coverage, and are clear in their explanations. And, they actually care, they often follow-up to check in on our pup.
Insurer: Healthy Paws
By: Derek
Would recommend to all of my friends
I adopted a bulldog mix during the pandemic - luckily I had insurance because she had a tumor and spay issues. ASPCA covered it (minus the spay since I did not have wellness added on. I did not know this but they were able to explain over the phone that it was not covered without adding wellness.) The claim itself was 4K - and I was reimbursed close to that amount. I plan to keep this insurance forever because I was not expecting a rescue dog to rack up a 4k bill within adopting her! I also love the mobile app, I would check that daily to check on my claim status. Direct deposit was made within a few days after the claim cleared.
Insurer: ASPCA
By: Paul