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Great

Great

My 5 yr. old yorkie loves snacks and we love giving them to her. We recently discovered that we were giving her too many of the wrong kind. We noticed she had developed terrible breath and passed it off as a dental problem...not so! We found out that her liver enzymes were very elevated and she could develop pancreatitis. Well, it was an easy fix (lay off all of the fatty food and snacks) and Maggie is feeling much better. The Embrace team make it so easy to process a claim and they are always there to follow up and answer questions! SO GLAD we are "Embraced"!

My claim was handled quickly. Customer service was very helpful

My claim was handled quickly. Customer service was very helpful

Our dog Iris came down with a severe case of hemorrhagic colitis a few weeks ago. She spent a couple of days and one night at the vet and thankfully recovered fully. The bill at the end was large but we were so thankful that we have Trupanion insurance so that we only had to worry about our dog and not money. We received our reimbursement payment in less than a week which made covering the Visa bill simple. Thank you Trupanion!!

Our dog Iris came down with a severe case of hemorrhagic colitis a few weeks ago. She spent a couple of days and one night at the vet and thankfully recovered fully. The bill at the end was large but we were so thankful that we have Trupanion insurance so that we only had to worry about our dog and not money. We received our reimbursement payment in less than a week which made covering the Visa bill simple. Thank you Trupanion!!

Excellent customer service.

Excellent customer service.

Under no circumstances should you do business with Pets Best. I'm caretaker to a 9-year-old chocolate lab. I paid in excess of $700 this year for an injury-only policy with a high per-incident deductible ($250). This bought me a policy with a $2,500 "per incident cap," which should be satisfactory for most issues your dog will encounter. Virtually every interaction I've had with Pets Best has been an ordeal. Usually, it's the typical insurance-company stuff about a demand for more records that you've already sent, but this summer they've taken unprofessionalism to new heights. On its Web site, the company says most claims are addressed within 10 business days; that's false. In June, I submitted a claim for my dog's recent ligament surgery. After waiting in excess of three weeks for a response, I called and asked for a supervisor, who told me: "Oh, I think it was being handled by a trainee. We'll make sure it's expedited." OK, I understand, everyone gets busy around the holidays, so ... About 5 minutes after I was off the phone with this rep (Brynn) I received an e-mail from Pets Best saying they'd contacted my vet for more information ... after they'd been sitting on the claim for weeks doing nothing--and after I'd confirmed twice that they already had the 1 year's worth of records they'd previously asked for. Delay, delay, delay. Finally, Pets Best agreed to pay a portion of my most recent claim, but withheld a full $1,000, claiming they had paid out on a "related condition" earlier in the year. Untrue. Their claims adjustor conflated two conditions that the vet clearly stated were separate, and I am now forced into an appeals process. Even more beguiling, when I called back to speak to this rep, she acknowledged that she hadn't read my claims. Stay away from Pets Best. They're liars and cheats. A responsible state government would be investigating them by now.