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excellent customer service.rapid response to claims caring and knowledgeable staff

excellent customer service.rapid response to claims caring and knowledgeable staff

After reading reviews I decided to get Healthy Paws insurance just in case, although my dog is mostly indoors and even when outdoors has a penned area. She ate a shelled peanut, which got stuck in her intestine and had to have surgery to get it out. The claims process was very easy and the representatives on the phone and through email were very responsive. I got my checks very quickly (within a few days of submitting all the paperwork)!! Excellent service and extremely grateful that I chose Healthy Paws!!! Recommending to all my friends!

This is the third pet insurance company I have had a policy with, and so far, the best, as they have the fewest exclusions and their policy is the easiest to understand. The only difficulty for me was the requirement to submit all vet records since our pet had "joined our family," as we travel between cities/states, so I had to get multiple vet records. Not having to fill out claim forms and get vet signatures compensated for that. Our dog was in the hospital for a week and I was worried that the insurance would not pay for this undiagnosed illness; however, there were no questions asked except, as other reviewers have said, Healthy Paws sent a follow up email to ask how he is feeling.

June 2015 my Star turned 6 years old! The realization of her being with me today is truly due to the amazing team of doctors and staff at Bridgewater Veterinary Hospital located in Bridgewater, New Jersey and TRUPANION Shortly after enrolling Star with TRUPANION she became very ill and the past 6 years has been diagnosed with numerous health issues: Incurable internal bacteria – IBD – allergies to food & vaccinations – bleeding ulcers- pancreatitis - inflammation of the gallbladder. all of which is now controllable with daily medications. TRUPANION has paid over $ 27, 000.00 towards her medical bills. All my claims were processed and checks were mailed out within 7 days of receiving the invoice. Trupanion helped BVH fight the fight because I didn't have to worry about the financial end , I just focus on loving Star through it . I planned for the “what if’s” and it paid off – the doctors have Star on a plan now that is managing her illnesses and for Star … She is wagging her tail and playing everyday!! Thank you TRUPANION for being apart of the process and truly standing behind what your company stands for : “ no limits on cost for illnesses” and “ not changing the cost of her deductible “ or “ increase her monthly fee because she is ill” My Star success is due to BVH & TRUPANION working together! Thank you TRUPANION for providing , not just Star, but all pets with a chance to become healthy when the “what ifs” happens!!

June 2015 my Star turned 6 years old! The realization of her being with me today is truly due to the amazing team of doctors and staff at Bridgewater Veterinary Hospital located in Bridgewater, New Jersey and TRUPANION Shortly after enrolling Star with TRUPANION she became very ill and the past 6 years has been diagnosed with numerous health issues: Incurable internal bacteria – IBD – allergies to food & vaccinations – bleeding ulcers- pancreatitis - inflammation of the gallbladder. all of which is now controllable with daily medications. TRUPANION has paid over $ 27, 000.00 towards her medical bills. All my claims were processed and checks were mailed out within 7 days of receiving the invoice. Trupanion helped BVH fight the fight because I didn't have to worry about the financial end , I just focus on loving Star through it . I planned for the “what if’s” and it paid off – the doctors have Star on a plan now that is managing her illnesses and for Star … She is wagging her tail and playing everyday!! Thank you TRUPANION for being apart of the process and truly standing behind what your company stands for : “ no limits on cost for illnesses” and “ not changing the cost of her deductible “ or “ increase her monthly fee because she is ill” My Star success is due to BVH & TRUPANION working together! Thank you TRUPANION for providing , not just Star, but all pets with a chance to become healthy when the “what ifs” happens!!

They were fast and very easy to work with.

They were fast and very easy to work with.

Smudge had a complete oral health assessment and had to have 8 loose teeth extracted. We were very pleased at how quickly we heard from the Embrace claims department and how quickly it was resolved.

If it weren't for HealthyPaws, we would have had to give up our puppy. You see, we got Magellan from a rescue that lied to us about the state of his health. Fast forward one month and $2000 in vet bills, and we were pretty stressed -- we knew we couldn't handle that kind of cost for the long term, and had to seriously consider returning our puppy to the rescue where they have the funds to handle major illnesses. HealthyPaws was quick in handling our claim, and fair and transparent in their policies. Thanks to them, we were able to keep our dog and pay for his vet bills without falling into major debt. We received a hopeful diagnosis this past week alongside our reimbursement checks with no hassle. I'd also like to give a major shout out to their phone support team. They were always helpful and always friendly, and helped me navigate the miasma of learning about a new kind of insurance. You folks rock.