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Happy to take your money; quite unwilling to reciprocate
In our experience, this company operates at a near-scam level of ethical behavior. Happy to take your money, but filled with endless excuses not to pay on claims. They play a long, deep "wear you down game". AVOID AVOID AVOID! You're much better off just saving money every month in a "future vet expenses" account. Do not risk the loss of time and money and complete frustration which comes of dealing with these people.
Insurer: Healthy Paws
By: Jeff
When it matters...
I have been with Healthy Paws since 2017, and while they aren't perfect (as I'm sure no company is), in the end, the positive definitely outweighs the negative. I'm fortunate to say I'm not one of the customers who encountered crazy premium increases; if so, I'd likely feel different... however, the business of insurance in itself can easily turn messy - things don't go your way and your entire world is turned upside down. For me, I happened to pick the right company at the right time for my cat who was afflicted with gastroentestinal issues chronically starting about 6 months after establishing our relationship with Healthy Paws. Not once did I ever run into a single solitary issue when it came time to get reimbursed for her qualified medical expenses, and we went to the vet ALOT. So often there were times I called apologizing for the volume of claims I was submitting at once, afraid I'd be denied just because I started getting self conscious. Their customer service is unparalleled, notably so when it comes to calling in with questions/concerns, clarification. I was always treated with warmth, kindness, respect. Where they fall short? Communication. At times it was maddening how often they needed the same thing over and over again because of incomplete records or something, something seemingly more prevalent of recent times. Often it was like there was a lack of note taking between customer service reps so information I'd call in with sometimes wouldn't get processed and create confusion. This occurred with my second pet whom I went through the appeals process with and eventually just walked away from in the end (fighting the claim, not my pet). Perhaps Covid-19 times have brought about these instances/experiences of mine. Importantly though, my cat passed last week and Healthy Paws has been more compassionate and comforting towards me than my own veterinarian. That's not an exaggeration. To me that's tremendous. Today I had to call to discuss the final invoice/claim and the woman helping me took the time to share her regret for my loss, look at the photo of Sophie I had for the profile picture, and tell me how beautiful she was. Perhaps I'm being naive, but she didn't have to "make the effort". It's not always about money and it shouldn't be. Thank you for being there for Sophie.
Insurer: Healthy Paws
By: Cristine W
Very easy to review your options and…
Very easy to review your options and ease of signing up for a policy. Received my policy via email within 24 hours.
Insurer: ASPCA
By: Evie Anguiano
My first claim experience was very easy.
I spent a reasonable amount of time reviewing the different policies out there before selecting Pets Best. When I had to file my first claim (unfortunately), I was sent an email notifying me that the claim was taking longer than usual to process which I appreciated so I didn't have to contact them to follow up. I think it was within that same week the claim was processed and it went towards my deductible.
Insurer: Pets Best
By: Shaun
Excellent reimbursement; took 3 weeks
While I did get reimbursed what I expected to for my dog ($5500 bill with $1000 deductible and 10% co-insurance which meant $3700 reimbursement as expected), it did take 3 weeks to come in which was 1 month after the bill was paid. It was priceless to tell the veterinary hospital that they could do what needed to be done regardless of cost.
Insurer: Pets Best
By: Dee Petersen
Clear and friendly service
Love the app, love the online information and also the clear and friendly help when I phoned.
Insurer: Trupanion Canada
By:
Natalie is verry helpful i almost cancel my account but because of how she elaborate things she made me stay to trupanion
Natalie is verry helpful i almost cancel my account but because of how she elaborate things she made me stay to trupanion
Insurer: Trupanion Canada
By:
Service was excellent.
Service was excellent.
Insurer: Trupanion Canada
By:
Easiest insurance to deal with !
Super easy had zero issues understanding what was needed, offered etc
Insurer: Trupanion Canada
By:
This was my first time ever having to use my pet insurance so there were a few things I was unsure of and a few minor hiccups.
This was my first time ever having to use my pet insurance so there were a few things I was unsure of and a few minor hiccups. Rebekah, the representative who answered my call was very helpful and informative. My issues were rectified in a timely matter and it eased my mind that she was able to answer my questions so quickly. Top notch customer service :)
Insurer: Trupanion Canada
By: