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There are a lot of things I like about Pets Best. They really have a great turn around time and great customer service. However, now my premiums are going up signficantly (last year was 50% and this year an average of 44%). I am told it has to do with location, breed, and vet price increases. I am mightly disappointed in them. I know they have had new underwriters, but it's not fair to push such huge premium increases on your customers. In regards to my one and only claim for this particular pet, the claim was processed in two days. For that, I'm very impressed. However, they won't cover giardia tests because it's has parasites that be prevented. Not true anymore. There used a vaccine but it proven to be inneffective so the American Veterinary Assocation removed it from their list of recommended vaccines. It doesn't work. I have a pet covered over another insurance and they told me they do cover giardia because there is no vaccine that can prevent it from happening. My overall feelings are mixed on this company. I cannot in good conscience place my new pets under them. But when it comes to calling them and having claims processing, they are extremely fast. They typically don't question anything either.

Our doggie was sick and hospitalized over Christmas vacation and we thought we were going to have to cancel a family trip. She recovered in time for us to go away, but the vet bill was as much as our trip to Florida. I was stressed about it, but when I submitted the claim to Healthy Paws - they paid almost the entire bill in just a few days. I couldn't be more relieved that we decided to buy pet insurance this time around.

For many years now, I am so grateful to have Pets Best Insurance. I have submitted a few claims and they are always so responsive and fair. My pets are family and I adore them. I am happy to be able to properly care for them when they are in distress. Thank you for the way you handle the situations, as I am usually stressed to the max. It is a REALLY good feeling to know I am covered in this area.

It still amazes me how wonderful this company is. My dog recently lost her tail to cancer. We were at a loss. Not only were we scared to death about losing our baby, but we did not know how to begin dealing with the all of the tests and surgeries. Not only did Pet's Best walk me through the claims process BEFORE the surgery so we would know what to expect, but they lent me a very understanding, kind ear while I cried on the phone. The claims representative worked directly with me so that I received the absolute MOST from Pet's Best and did not once try to find a way around payment. She showed me exactly how to claim it and the covered EVERYTHING. Our baby is happy and healthy and sporting her new nubby tail with pride. I cannot thank this company enough for the support and care they showed our family throughout this entire process...Thank you again!

My canine companion, Annie was brought in to her regular vet and a specialty veterinary practice to deal with her frequent vomiting and other serious digestive problems which seemed to come on suddenly. I submitted 4 claims covering this intense period of time. All 4 claims were handled by Embrace in a timely manner. The reimbursements for the claims pretty close to the actual charges, so needless to say, we were very pleased.

The company at first did not accept our claim because on the initial visit with the vet when we first adopted him at 6 months of age, his records noted 'pruritus'. Several months later, after we had conducted a food trial to rule out food as source of his problem, the vet contacted the company and our claim was reconsidered. Joey was diagnosed with environmental allergies at 14 months of age and is now undergoing desensitization treatment. Once our claim was reviewed and approved, the response was swift. So I would not hesitate to recommend the company to someone.

The company at first did not accept our claim because on the initial visit with the vet when we first adopted him at 6 months of age, his records noted 'pruritus'. Several months later, after we had conducted a food trial to rule out food as source of his problem, the vet contacted the company and our claim was reconsidered. Joey was diagnosed with environmental allergies at 14 months of age and is now undergoing desensitization treatment. Once our claim was reviewed and approved, the response was swift. So I would not hesitate to recommend the company to someone.

Embrace has been very good over last 2 years with my 2 pets. What they say is in the tin is actually in the tin. No issues whatsoever and have had a few accident and sickness claims for both dogs.

I submitted my vet bill and, according to my plan, expected a response in 10 business days! Got an email immediately verifying receipt and another one a day later saying my monies would be deposited the following day. I am so happy I opted for Pets Best insurance for my Shih Tzu puppy, Sassy. A friend is using another company and has had nothing but problems getting their claim paid.

I have submitted 3 claims to Pets Best over a couple of years for cats and my dog. The submission of the claim is painless, and my claim has always been processed within one day. Payment goes directly into my bank account. Having a sick family member is hard enough, knowing Pets Best will be there is very comforting. Thank you Pets Best. Tracy True