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Our puppy (Tessa) is now 3 1/2 yrs old. Fortunately we decided when Tessa was but a few months old to secure insurance. We researched numerous insurance companies but we kept returning to Trupanion. The final decision was in part influenced by our Vet. Needless to say, Tessa now has a vet. file in fact two files since the first one was full. Our bills have been in the thousands and with the exclusion of bills for office visits, Trupanion has honored payment for EVERY INVOICE (90%). Yesterday we had Tessa to our Vet for a check up. During the Drs. visit, our Vet commented on Trupanion. Noting, her experience with other insurance companies has been less then desirable given the delays in bill processing and the on going request for additional information. She could not say enough about Trupanion as compared to the other insurance companies. Now would anyone in our position with a sick puppy and the great experience we have had with Trupanion rate your performance less than acceptable, I don't think so. But as important as the honoring of invoices is, the professional treatment we receive every time we call is exceptional. What more could we ask for? My wife and I thank you.

Our puppy (Tessa) is now 3 1/2 yrs old. Fortunately we decided when Tessa was but a few months old to secure insurance. We researched numerous insurance companies but we kept returning to Trupanion. The final decision was in part influenced by our Vet. Needless to say, Tessa now has a vet. file in fact two files since the first one was full. Our bills have been in the thousands and with the exclusion of bills for office visits, Trupanion has honored payment for EVERY INVOICE (90%). Yesterday we had Tessa to our Vet for a check up. During the Drs. visit, our Vet commented on Trupanion. Noting, her experience with other insurance companies has been less then desirable given the delays in bill processing and the on going request for additional information. She could not say enough about Trupanion as compared to the other insurance companies. Now would anyone in our position with a sick puppy and the great experience we have had with Trupanion rate your performance less than acceptable, I don't think so. But as important as the honoring of invoices is, the professional treatment we receive every time we call is exceptional. What more could we ask for? My wife and I thank you.

Trupanion was exceptional in their concern and handling of Ranger's claim, follow through with the providers, and quick payment. The Claim person on the telephone line expressed true concern for my dog's health and made me feel as though he understood my worry.

Trupanion was exceptional in their concern and handling of Ranger's claim, follow through with the providers, and quick payment. The Claim person on the telephone line expressed true concern for my dog's health and made me feel as though he understood my worry.

When I rescued two little puppies from Missouri, I knew there may be health issues to deal with. I am so happy that I found embrace health care. They are now 10 months old and I have put in a few claims already. The folks at embrace couldn't be nicer. They tell me when they receive my claims and when they are processed. It gives me great peace of mind to know I can offer my puppies the best care for the rest of their lives.

I took my claim form with me to the vet. They send they would send it in to TRUPANION for me. That night I received an email from TRUPANION saying my check was in the mail. A couple of days later there was my check. That simple!

I took my claim form with me to the vet. They send they would send it in to TRUPANION for me. That night I received an email from TRUPANION saying my check was in the mail. A couple of days later there was my check. That simple!

By far the best experience I have had dealing with any customer service organization. Every point of contact with Trupanion has been a pleasant experience. The process is straight forward and very easy to understand.

By far the best experience I have had dealing with any customer service organization. Every point of contact with Trupanion has been a pleasant experience. The process is straight forward and very easy to understand.

We never have to worry about taking anyone of our 3 boys to there vet, with regards to the cost as we know that Trupanion is there for them.