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3

out of 10

Very Slow Response Time

When I signed up for Trupanion, I was told it takes 48 hours to receive claims. I have emailed my claims every time, and they don't mark them received for over a week. Their excuse in the beginning was that it's summer and they have a lot of claims they are backed up on, now it's fall and they say they have a lot of emailed claims to go through. It's been over 3 weeks and my claim still has not been processed. And I was told that you do not need a new claim form if it's for the same condition, if it has been claimed before, and every time I turn in a receipt for the same condition, they end up faxing a new claim form for my vet to fill out again. Tons of paperwork to keep up with. I am lucky my vet is so great and always willing to help me get some money back.
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED: Boxer
  • AGE OF PET: 1 - 8

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10

out of 10

Wellness claims for Golden puppy

Our experience has been great so far with our new puppy. We have only used our Wellness benefits so far and hope to keep it that way! The Embrace team has been very helpful in communicating the status of our claims and answering our initial questions about claims processing. The Wellness benefits have been helpful in budgeting our costs with a new puppy. We've never had pet insurance before but have had goldens in the past and thought we would see if the insurance helped this time around.
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Golden Retriever
  • AGE OF PET: Under a year

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10

out of 10

emergency surgery

They processed my claim & within a few days reviewed it & sent me a check. They followed up with e-mails was very caring about Molly & professional. I was surprised they paid so fast.
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED: Cavalier King Charles Spaniel
  • AGE OF PET: 1 - 8

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10

out of 10

Good

It was good. Didn't cover as much as I thought it would
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED: German Shepherd
  • AGE OF PET: Under a year

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9

out of 10

Amazing!

I am a new customer to Trupanion and wasnt sure if I really needed insurance, but with a 2 month old puppy it was the best decision I made. One week after I brought my puppy home, she ate a bag of chocolate and Trupanion worked quickly and effectively with me to cover some of the enormous costs. Worth every penny!
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET: Under a year

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10

out of 10

Review of Trupanion

Tyke is improving since having front limb surgery in early August. He may require more surgery for the same issue---that is not known yet. If so I hope that Trupanion is as easy to work with as they were on the first surgery. I faxed bills and the doctors' reports on one day, had a swift email reply from Trupanion on the following day that they had received them. One day later I had emails stating that the claims had been processed and approved. One week later our checks arrived.
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED: Shih Tzu
  • AGE OF PET: 1 - 8

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10

out of 10

very satisfied

I had my dog (dachshund 6 months old) sprayed by my veterinarian. I submitted the claim into Embrace and within two weeks I was reembersed. I would highly recomend Embrace Pet Insurance to all my friends who have pets.
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Dachshund
  • AGE OF PET: Under a year

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10

out of 10

Excellent!!

I have used the Embrace policy for my pug's (Bamboo) mast cell tumors... without it I would never have been able to afford to get them removed. Now she is a happy, healthy pug free from cancer :) The claims process was easy, and I got paid in time to pay my credit card :D Great policy - they have excellent customer service. I love them so much I set up pet insurance through Embrace at my work :)
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Pug
  • AGE OF PET: 1 - 8

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10

out of 10

Trupanion review

My Lab was diagnosed with diabetes recently. Trupanion has been wonderful to deal with. Everyone I have talked to has always provided exceptional customer service. Claims processing is quick and easy. I think what I like the most is how every time I call the representatives ask how my Lab is doing and seem to genuinely care about her care and well being.
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED: Labrador Retriever
  • AGE OF PET: Over 8 years

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10

out of 10

The BEST service imaginable - ALWAYS

Our beautiful Pippin recently passed away, & "Robin", one of Pets Best's supervisors, personally handled my final claim to help me with a glitch in the last vet bill I received. She said, "The last thing you need right now is something else to deal with." I so appreciate her compassion & the great experience I've ALWAYS had with PetsBest.
  • INSURER: Pets Best
  • POSTED: 08/29/2017
  • BY:
  • BREED: Toy Poodle
  • AGE OF PET: Over 8 years

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