154,902+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
236,046 total
What are you looking for?
Most selected providers in "November, 2025"
This chart shows the distribution of the most selected pet insurance providers in November, 2025.
Providers with highest rating
20,329 reviews
10,791 reviews
27,484 reviews
14,162 reviews
63,005 reviews
Category with most reviews
This chart shows the distribution of review categories.
Terrible experience - Embrace goes to great lengths to delay and not pay claims
I have had Embrace insurance on three of my dogs for about a year and never had to make a claim. My dog scratched her eye while she was scratching her ear, and needed to go to the Vet. They did an eye stain, determined the scratch was minor, and prescribed some medicine to put on the eye for a week. In total the initial vet visit and follow-up was about $250. I filed a claim with Embrace and provided the required paperwork and invoice. My annual deductible is $200, so I figured a couple days to process it and I would get a check for $50 to cover the claim. Well it's been over a month now. Embrace provides ZERO communication on claims status. When I would call to check the claim, they state they need additional health history information from the Vet. Then nothing happens for another week until you call again. And then they say they need some other health history documentation from the vet. No one can explain how a simple minor scratched eye injury requires such extensive health history documentation, or what the documentation is needed for. It's not like a dog scratching itself is a pre-existing condition. In my opinion, Embrace is a SCAM. I would encourage you to skip the fake glowing reviews, and read the reviews from real people on here that have had to file a claim with Embrace.
Insurer: Embrace
By: Jon
Customer Service
I've always had great experiences with Trupanion. Their customer service is exemplary.
Insurer: Trupanion
By: Angela Bird
It may take awhile to get a customer…
It may take awhile to get a customer service person on the line, once you do they are very professional, know what they are talking about, very helpful, take all the time you need to make sure everything is clear. They really are the best!! I have learned something new with each person I've spoken to.
Insurer: Pets Best
By: j barn
Process was easy and simple
Process was easy and simple, but processing time was very long.
Insurer: Pets Best
By: Brennan Azevedo
Very good
Very good, the staff are very professional and shows care for you and your pat. Thank you
Insurer: Trupanion
By: Julio Souza
Really great and transparent coverage
We have been really grateful to have found and relied on Healthy Paws for over five years. Our rescue dog was ~ 8 when we got him, and Healthy Paws made getting the insurance for him easy. As he's aged and run into several severe health issues, some of which have required multiple vets to diagnosis, we have been able to proceed without issue because of the quality of coverage and the quickness for disbursement to us via direct deposit. It is incredibly easy to file a claim and staff have personally reached out to us (not just transactional emails). Their policies are clear about what is covered (no plan covers pre-existing conditions) and all communication is easy to understand.
Insurer: Healthy Paws
By: Hanna
Horrible Customer Service
I was thinking about going with Pets Best, but after being on hold for 40 minutes, and then another wait where I got sent to voicemail, I decided against it.
Insurer: Pets Best
By: Jade
Reliable, affordable, and truly good customer service
We have been really grateful to have found and relied on Healthy Paws for over five years. Our rescue dog was ~ 8 when we got him, and Healthy Paws made getting the insurance for him easy. As he's aged and run into several severe health issues, some of which have required multiple vets to diagnosis, we have been able to proceed without issue because of the quality of coverage and the quickness for disbursement to us via direct deposit. It is incredibly easy to file a claim and staff have personally reached out to us (not just transactional emails). Their policies are clear about what is covered (no plan covers pre-existing conditions) and all communication is easy to understand.
Insurer: Healthy Paws
By: Hanna O.
Horrible Customer Service.
I was thinking about going with this insurance company, I called with a few questions, after 35 minutes on hold I decided to go with another provider.
Insurer: Pets Best
By: Jade Guza
Great service!
the clerk answered all of my questions, was polite, and very knowledgable. she put my mind at ease about the choices I had to make regarding my pets.
Insurer: Prudent Pet
By: Aretha