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Our first claim was seamless! Our vet completed the form and submitted the claim on our behalf. Trupanion reviewed the claimed and sent emails acknowledging various stages of the process. Within 2-3 weeks, we received a check in the mail covering the claim as outlined by our plan. Overall, we are very pleased with Trupanion and would recommend them over VPI, the company that insures our other lab mix dog.

Embrace was provided our claim via our vet for Reilly, my Boykin Spaniel. We brought him in for this annual checkup and evaluation. Our vet did the filing for us and we received a proper notice of our claim and acceptance for payment.

So glad I bought insurance, my puppy is being treated for demodex(puppy mange)he has to get a skin scrape every month, plus be on meds until he has two negative scrapes in a row. Once reaching my deductable it is wonderful to be getting some money back! I've had several claims reviewed some were faster than others as fast as 2 weeks as slow as 4-5 weeks. All and all service is pretty good. Compared to another company I have used before that payed by the condition, this is much better you get back whatever % of the bill you are insured for.

This is like a health savings account for your pet and Embrace executes the plan without flaw! I love that I can send in simple receipts for health wellness visits and be reimbursed. So helpful to my budget!

We have been pleased with the quick and personal response to our enrollment ad our reimbursement. Our only wish is that the wellness program could be bigger, since it doesn't go very far.

After several very pricey vet visits with my chihuahua pup, I decided to take out an Embrace policy upon recommendation from a friend. I did a lot of research on the various policies, and ended up going with Embrace because it was BY FAR the best price for coverage of breed-specific conditions. I was shocked that I could pay a premium at other pet insurance companies, yet if my Chi is ever struck with a collapsed trachea, eye infection, or luxating patella, it wasn't covered unless I paid $20 more a month! With Embrace EVERYTHING is covered, and the wellness policy is very reasonable! Great customer service, fast and personal responses from everyone at Embrace, and my first claim was processed in less than a week. Couldn't be happier with my choice!

My cat has a pre-existing condition which is of course not covered. Trupanion did not in the slightest nickel and dime me with exclusions for the two other conditions he developed after getting insured. They were very fair and ethical.

Today I received two emails from Embrace. One saying that they are happy to have reviewed my appeal on my dog and they are going to pay me the $168.00 claim. The other email was to inform me that after reviewing the same appeal the are sorry but they can not over turn there decision to declines $16,500.00 claim since Underwritting does not believe my Vet's professional opinion is proof enough that my dogs diabetes is NOT from a prior diagnosis of pancreatitis. They put my pets well being first but not in this case. They have paid out claims before regarding this but not anymore. So should I let my pet die next time I need to go to the ER? Or will they denye gain. I waiting to hear back on this for the THIRD time. Sjame on Embrace.

I had purchased my puppies insurance policy with embrace, by chance, she broke her tooth within the first couple weeks of coverage. The embrace process was seemless, and I will be a customer for the life of my dog. Good job Embrace!!!

Moe, a 9 month old Lab got into a bottle of Gorilla Glue. I immediately called the vet and brought her in. After some xrays they sent us to a surgery center. She ended up having a 7 inch by 4 inch spongy glob removed. The hospital's office took my Healthy Pets claim form with no problem. After getting the final bill I faxed it in to Healthy Paws along with her history. I heard back the next day that they received it and would let us know a decision soon. They covered most of my $2400.00 all but my deductible and $200.00.