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Time to process claims
Recently claims have been processed fairly quickly, but occassionally there are unexplained delays.
Insurer: Pets Best
By: Pamela Donigan
I’ll informed claim response to wellness policy
Claim was not paid according to items covered under the wellness policy. When I attempted to dispute the claim: the app doesn’t work for IOS (known issue), called twice during business hours and was on hold for over an hour each time, two emails went without a response. When I finally got connected, I was told it would take 30-35 days to underwrite my dispute.
Insurer: Pets Best
By: Gary
The claim was approved the day I submitted and the reimbursement was in my account the day after that. Very Impressive.
It was easy to submit Sassy's claim on the Lemonade App and it was paid the next day. Customer Service called me to make sure I knew it was approved and to let me know the money had been deposited into my account. I was very pleased with how smoothly & easy it was to submit a claim.
Insurer: Lemonade
By: Cyndi
Was a great benefit of refurbishment…
Was a great benefit of refurbishment from the insurance too longer then expected and thus being our first time had to call and ask which category to apply my dogs visit.
Insurer: Pets Best
By: Dominique A. Ramirez
Great People!! Great Service!!
The operator was very companionate and caring. I broke down during the call as I was very emotional about my dog’s condition. She helped me get through the call. I was very grateful!! Especially after this recent experience. I could never own a pet without you.
Insurer: Trupanion Canada
By:
Very pleased with Trupanion
Very efficient
Insurer: Trupanion Canada
By:
Quick Service
Very quick acknowledgement of my claim and in a week I was reimbursed.
Insurer: Trupanion Canada
By:
Very satisfied with our experience!
Very satisfied with our experience!
Insurer: Trupanion Canada
By:
Very thorough and professional
Very thorough and professional
Insurer: Trupanion Canada
By:
Very impressed with our dog Boomer's Pumpkin plan.
Everything has been so smooth and informative from the start. Just filed our first claim last week for his annual wellness check-up and Pumpkin reimbursed the entire cost within 2-days. I have already recommended Pumpkin to several friends.
Insurer: Pumpkin
By: