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My prior dog was covered by ASPCA insurance and my two current dogs are also insured. The company is incredibly user friendly -they answer the phone quickly when you call, let you submit claims by e-mail, update you with the status of the claim and pay promptly. I've always been pleasantly surprised by the amount of the insurance refund on any given claim. They even call just to check in - after your dog had an illness - to see how they're doing. I tell everyone I know that the first thing they have to do after getting a pet is buy insurance from ASPCA.

I disputed an earlier exclusion to my dog's insurance and Embrace immediately removed that exclusion because it was unfair. Based on accurate information from my vet, the exclusion was immediately taken off the list. Excellent service and shows they are not in this strictly for the money.

I found the whole team very supportive during the claim process. My pet's issue could have been so much more serious than what it turned out to be. I was a little stunned by my pet's ordeal. I could not remember how to file my claim, and the agent was really kind and took everything over the phone and started my claim. They kept me advised of the status of the claim. The claim was processed in less than 2 weeks. I had trouble reading the claim summary, and again the team was very patient and understanding in helping me understand the claim summary. So with their help, I only had to worry about caring for my pet, and getting my little one healthy again. Thank you all!

I found the whole team very supportive during the claim process. My pet's issue could have been so much more serious than what it turned out to be. I was a little stunned by my pet's ordeal. I could not remember how to file my claim, and the agent was really kind and took everything over the phone and started my claim. They kept me advised of the status of the claim. The claim was processed in less than 2 weeks. I had trouble reading the claim summary, and again the team was very patient and understanding in helping me understand the claim summary. So with their help, I only had to worry about caring for my pet, and getting my little one healthy again. Thank you all!

Our mini Dachshund became very sick very quickly and we had to take her to the emergency vet where she had tests done and was held over night and given medication. ASPCA Pet insurance makes filing claims so simple. I was able to submit it right away and was very pleased with the amount we were reimbursed for this very high vet bill!

Thank you for the great customer service in processing my pet's claim so quickly. I am very appreciative of this aspect of any company I am a customer of. Thank you

When we took our GS, Breanna, for a well check our vet suspected hypothyroidism and wanted to do blood work. We were having another procedure done at a later date and the vet suggested having the blood drawn for the thyroid at that time. Fortunately, the results showed it was low, but not enough to warrant medication. Breanna later had a nail infection and was seen for that. The medication was very expensive, but again, fortunately, it was covered. She is doing OK now. We received our reimbursement from Embrace in a very timely manner. Staff is very courteous and helpful with any questions. Thank you Embrace.PS Do you have insurance coverage for senior citizens?? LOL

Our dog was attacked by two other dogs and required extensive surgery. Our ASPCA Insurance covered all of her medical expenses, over $2,000. We were extremely pleased with the coverage. They also called to see how she was feeling after the attack. Two thumbs up.

Our claims were processed so quickly with the refund to us in less than a week. With all the skin issues our poor little mutt is having it is nice to have a company that understands the urgency to get our claims processed. At this point as we put out so much money it's nice to receive some through our trupanion claims.

Our claims were processed so quickly with the refund to us in less than a week. With all the skin issues our poor little mutt is having it is nice to have a company that understands the urgency to get our claims processed. At this point as we put out so much money it's nice to receive some through our trupanion claims.