Good coverage, wonky billing reconciliation
Trupanion continues to be a wonderful service. I realize that my pet's illness has consumed all of the premiums I have paid over the years making my account a "loss" for the company's bottom line. However, I appreciate that Trupanion's staff is always caring and professional when working to handle my pet's claims.
The one area that needs improvement in the pet insurance and veterinarian care universe is billing coordination. It's enough stress to have a pet with a serious illness. I don't enjoy seeing strange bills from my vet because their billing cycle doesn't match Trupanion's. I also tend to panic when vets and clinics have trouble navigating Trupanion's claim and pre-authorization system. It's a lot of paperwork and stress when you're standing at the counter while your pet is afraid and in pain and you have to figure out why you're staring at a $900 visit bill.
I recommend Trupanion, I really do. And I sincerely hope that they can differentiate themselves from other insurance providers by creating a smooth and stress-free claims experience.
- INSURER:
Trupanion Canada
- POSTED: 06/14/2016
- BY: Jason
- BREED: Domestic Shorthair
- AGE OF PET: Over 11 years
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Good coverage, wonky billing reconciliation
Trupanion continues to be a wonderful service. I realize that my pet's illness has consumed all of the premiums I have paid over the years making my account a "loss" for the company's bottom line. However, I appreciate that Trupanion's staff is always caring and professional when working to handle my pet's claims.
The one area that needs improvement in the pet insurance and veterinarian care universe is billing coordination. It's enough stress to have a pet with a serious illness. I don't enjoy seeing strange bills from my vet because their billing cycle doesn't match Trupanion's. I also tend to panic when vets and clinics have trouble navigating Trupanion's claim and pre-authorization system. It's a lot of paperwork and stress when you're standing at the counter while your pet is afraid and in pain and you have to figure out why you're staring at a $900 visit bill.
I recommend Trupanion, I really do. And I sincerely hope that they can differentiate themselves from other insurance providers by creating a smooth and stress-free claims experience.
- INSURER:
Trupanion
- POSTED: 06/14/2016
- BY: Jason
- BREED: Domestic Shorthair
- AGE OF PET: Over 11 years
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Thank you!
Elsa tore her ACL a few years ago; she's now well, thankfully, and I'm grateful to ASPCA for providing insurance that helped to offset the financial stress of her surgery and recovery. Their reimbursements were prompt and on the whole hassle free, and because of this I could focus on her recovery and overall health.
- INSURER:
ASPCA
- POSTED: 06/14/2016
- BY: Emily
- BREED: Pit Bull
- AGE OF PET: Over 11 years
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Definately get Trupanion Pet Insurance!!
We just got a new puppy and at our first vet visit they offered a free month of Trupanion Insurance. Luckily, I signed up for it! Two weeks later, our puppy had a serious accident and needed two nights of care in the hospital. Trupanion was fantastic in processing our claim and covered over $1,200 of our costs within days of our request. The claims representative was exceptionally helpful and caring on the phone -- I highly recommend Trupanion to anyone with a puppy.
- INSURER:
Trupanion Canada
- POSTED: 06/14/2016
- BY: Larry
- BREED: Shih Tzu
- AGE OF PET: 0 - 3
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Definately get Trupanion Pet Insurance!!
We just got a new puppy and at our first vet visit they offered a free month of Trupanion Insurance. Luckily, I signed up for it! Two weeks later, our puppy had a serious accident and needed two nights of care in the hospital. Trupanion was fantastic in processing our claim and covered over $1,200 of our costs within days of our request. The claims representative was exceptionally helpful and caring on the phone -- I highly recommend Trupanion to anyone with a puppy.
- INSURER:
Trupanion
- POSTED: 06/14/2016
- BY: Larry
- BREED: Shih Tzu
- AGE OF PET: 0 - 3
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Affordable protection for a valuable family member
New active boxer puppy suddenly became ill, listless, vomiting, shaking. Rushed to MSU Veterinary Teaching Hospital, diagnosed within an hour, aggresssive treatment in ICU for several days, kidney failure and liver damage, near death. Leptospirosis suspected and confirmed. Puppy given best possible chance for survival. Cured with no residual damage to any system. Now supercharged with energy and affection. Vet inquired about pet insurance, bill was several thousand dollars. I replied we had a Trupanion policy..Vet relieved...said "they're excellent". He filled out our claim and submitted to Trupanion. Paid without question. We were /are thrilled...!!!
- INSURER:
Trupanion Canada
- POSTED: 06/14/2016
- BY: Wesley
- BREED: Boxer
- AGE OF PET: 0 - 3
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Affordable protection for a valuable family member
New active boxer puppy suddenly became ill, listless, vomiting, shaking. Rushed to MSU Veterinary Teaching Hospital, diagnosed within an hour, aggresssive treatment in ICU for several days, kidney failure and liver damage, near death. Leptospirosis suspected and confirmed. Puppy given best possible chance for survival. Cured with no residual damage to any system. Now supercharged with energy and affection. Vet inquired about pet insurance, bill was several thousand dollars. I replied we had a Trupanion policy..Vet relieved...said "they're excellent". He filled out our claim and submitted to Trupanion. Paid without question. We were /are thrilled...!!!
- INSURER:
Trupanion
- POSTED: 06/14/2016
- BY: Wesley
- BREED: Boxer
- AGE OF PET: 0 - 3
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Claims process
Have had my dog covered for just over a year. Recently had to be hospitalized for unknown illness attacking his liver and kidneys. Bills about $6,000. I filed several online claims and every one was processed within a week. Reimbursement of costs was "as advertised", no problems whatsoever. I highly recommend Healthy Paws, it provides peace of mind during a difficult time.
- INSURER:
Healthy Paws
- POSTED: 06/14/2016
- BY: R
- BREED: Samoyed
- AGE OF PET: 7 - 10
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Fast processing of claims
My insurance claim was processed very quickly, very happy with embrace insurance company. So glad I chose to get insurance on my pet!
- INSURER:
Embrace
- POSTED: 06/14/2016
- BY: Tracy
- BREED: Pit Bull
- AGE OF PET: 7 - 10
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Great pet insurance
I'm very happy with ASPCA pet insurance. I love the fact that the deductible is per year and not per incident!!! I think Ruger my min pin has better health coverage than I do. Also, I know it sounds like a lot per month, but it is much easier for me to budget the monthly cost than to cover a vet bill. Having the insurance allows me to make decisions on the best care for my dog without the money factor interfering. The claim is easy to file and if more information is needed they get it from the vet.
- INSURER:
ASPCA
- POSTED: 06/14/2016
- BY: Adrienne
- BREED: Miniature Pinscher
- AGE OF PET: 7 - 10
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