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Slow to process claims
I was sold on the idea that ALL claims would be processed within 14 business days however its ALWAYS been greater than 21 business days to get anything completed. Communication is weak and has frustrated me immensely anytime I've talked to someone. In the beginning it was "oh we are waiting on a document from you..." OK rookie mistake BUT it would have been nice if they advised me that I needed to submit more info instead of me calling them 3 weeks after the claim was sent it. Ive always made sure to send in all documents upfront now and the answer is "we are backlogged now and processing claims a week before your submission date (same answer with all my inquiries about claims). Only been a year that I've used petsecure and wish Management would look into processing timelines and either be honest with customers and tell them processing times are greater than 21 business days or change it on the contract to reflect 21 business days. OR better yet figure out internally why these published dates cant be met.
Insurer: Petsecure
By: Fred
This has been invaluable
This has been invaluable. The insurance company has been excellent in receiving, reviewing and paying my claims. I had no idea I would even need to use the insurance and I've hit my cap. I only wish that they had a higher cap. I would have opted for $10,000 had they offered it. One real problem and you're through $5000.
Insurer: ASPCA
By: Gayle Mahoney
Lady was very nice and professionally
Lady was very nice and professionally
Insurer: Prudent Pet
By: Shellydawn
Dedicated
I have been with Trupanion since my dog Sky was 11 months old. They have supported my needs since then. Sky has gone through a few sicknesses and Trupanion has been a life saver.
Insurer: Trupanion
By: Leslie
Excellent service
Best policy available
Insurer: Trupanion
By: William
Excellent support from the beginning.
From the start of submitting my claim agents I worked with were supportive and thoroughly answered all questions I had. Agents were friendly and also inquired about our Cody’s well- being.
Insurer: Trupanion
By: Susan
Quick and easy
Quick and easy. Their policies are easy to understand, fit what I need well, and are easy to get signed up.
Insurer: ASPCA
By: Brooke
Great Insurance Company
My dog had a herniated disc and had to be rushed to the hospital for a operation. I send in the form to Healthy Paws Pet Insurance and it was quick and easy with them letting me know every step of the process. It's been a month now and my dog is back playing again. Healthy Paws even emailed me to ask how he was doing! I'm very impressed with this insurance co. Within a week of sending in my claim, I was paid 80% which is great. I recommend this Company to anyone having a pet. Valerie McKay, Oceanside, Ca
Insurer: Healthy Paws
By: Valerie McKay
Great!
Great Company, claim was fast and easy and they emailed me to ask how my dog Marco was doing. He had a herniated disc and had to be operated on asap. The Company was with me the whole way, and now he is healing nicely and back to his old self, one happy boy.
Insurer: Healthy Paws
By: Valerie
Easy to claim, very nice service and caring service
I would recommend Healthy Paws to all my friends. My dog had a major operation and they cover 80% of it. It was extremely easy to claim and they were very caring checking on my dog and his recovery.
Insurer: Healthy Paws
By: Stephanie