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Embrace staff was helpful when I called about this claim, and the reimbursement was handled quickly. A relief in getting my pup back to good health.

EMBRACE SHOULD BE CHANGED TO RIP OFF PET INSURANCE COMPANY. This company is not looking to reimburse you on any claims submitted, on the contrary they are looking for any and all reasons not to pay the claims at all. I've submitted several and all very denied. Claims for illness (such as upset stomach) was declined, their reasoning was because it was a pre existing condition; Claim for rash, again declined, their reasoning was because it was a pre existing condition. Further, stated that he had to be free of any sickness for a whole year. They claim that there is a waiting period, again, this is not true. Sales staff must be coached to make it sound like the real thing; back office is trained to look for reasons not to pay. (this company is out there to rip everyone); don't waste your money with this company

My dog has been having chemo for the past few weeks, and Embrace has been so great during the whole process. They have made it super simple to submit claims and they process them very carefully. Thank you for your stellar service!

So far I have submitted seven claims for the orthopedic problems our new puppy has. Embrace pet insurance has been terrific. No claim has taken more than two weeks and the latest was submitted directly by the one of our veterinarians took two days.

Great experience, nothing but professional service & pleasure. Thanks & Regarfs

Great experience, nothing but professional service & pleasure. Thanks & Regarfs

Within 2 months this spring,my lab contracted a gastrointestinal problem, ear infection and kennel cough(even though he was vaccinated!!). The first two illnesses were treated by our vet but had to go on a weekend to the animal hospital for kennel cough. Both visits required blood work, xrays and meds. The unexpected costs totaled $1,000 easily. I had never filed a claim before, and one call to Embrace provided exceptional service and promptly received checks within 2 weeks! So relieved to have coverage with Embrace!!

No hassles. Easy to understand and use. You have a claim and they'll take care of ya. Lov these guys at Embrace!

Every interaction I have with the employees at Embrace is superb. I'm always treated with utmost care and respect by a friendly, professional associate. Filing a claim is easy to do, and Embrace is very communicative throughout the process and quick to pay claims. I highly recommend!

I got Embrace after I'd seen several celebrity recommendations and I did a bunch of research on different options. What I really liked about Embrace was that they had no breed restrictions, no age limits, and no limits on coverage for each breed based on typical breed-related issues. They do not cover pre-existing conditions, as most if not all other insurance companies do not, but that is to be expected. I also really liked that they offered decreasing deductibles for each year that a claim is not fulfilled. Recently my 5yo lab mix tore the CCL in both of her hind legs 5 days apart and underwent the surgery to replace them 4.5 weeks apart. The surgery and the recovery has been hard, but the claims process was not at all. So far we've spent over $9,000 and with a wedding coming up in 6 weeks, it is SUCH huge relief that we had Embrace to cover most of it of this tragedy! The times that I have had to call customer service have all been very pleasant and helpful. I've been recommending Embrace to nearly everyone I know!