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It was easy to get covered
It was easy to get covered
Insurer: Prudent Pet
By: SUSAN TURNER
Kind staff
Bobby was incredibly helpful and attentive
Insurer: Prudent Pet
By: nancy isabel
Very easy claim form to fill out
Very easy claim form to fill out. The claim was processed quickly and efficiently
Insurer: Spot
By: Robyn Flannelly
I would be happy to submit a comment…
I would be happy to submit a comment once my claims have been finalized by Spot.
Insurer: Spot
By: Susan Bowers
Filing a clam was super easy…
Filing a clam was super easy and it got approved, even though it didn't meet my deductible, I still felt the process was relatively easy.
Insurer: Spot
By: Dannielle Szuba
Premium rise 70% in 2.25 years
I have had my two dogs with Trupanion for several years. In the last 2 yrs my premiums have increased overall by just shy of 70%! Based on my most recent claims experience, I will be cancelling my policies at the end of this month. I have a $200 deductible and 90% coverage and in the few (2) claims I have needed they have fallen short of my expectations. Most recent claim for cracked teeth requiring extraction estimated at $2000, of which Trupanion only will cover $900. Trupanion does not make my policy document available to read via mobile website and SURPRISE! they won’t cover all of the anesthesiology scope (only half) because the Vet included a cleaning in the estimate scope. Buried in the vague, generalist info the policy says you may be prorated for certain scope. So, now, based on the principle of the situation, I have spoken to my Vet and she is quite surprised and is willing to remove the cleaning (Tooth prophylaxis, polishing and fluoride). This is the only way Trupanion will pay the full $638 for the anesthesiology in full. I have spoken to multiple managers (Boomer (yes, that’s actually his name! And Aaron) to no avail. These managers consistently tell you your only recourse is to increase your deductible so you’ll pay less per month. This would just shift the risk back to me. I have pleaded with them to embrace a culture of customer SATISFACTION in their business model. There is no interest in measuring, nor following up on customer satisfaction in any instance. Annually, I receive and email outlining the consistent increase in my policies stating that although my dog will not be discriminated by age or claim volume. One minor claim prior. Apparently my postal code region in rural Nova Scotia is a hotbed of Vet price increases (although my bills for wellness have shown otherwise) and there are many “unlucky” pets out here who are subsidizing the costs of “lucky” pets. This is their explanation: my dog is “unlucky”, yet there have only been now 2 claims in more than 8 years with a 70% increase in premium. Do yourself a favour - take the advice of Consumer Reports. There isn’t a single pet insurance company they will recommend. Not one! I’m putting my $140 every month from now on in a tax free savings account. I encourage you to look at Trupanion’s company balance sheet to see where they stand: Q1 2025 - operating at a loss. Q2 likely the same (Aug 7th earnings call). Company CEO and COO are selling their company shares a lot this year - CEO Margaret Tooth sold ~15000 shares alone! She seems to be anticipating a drop in share price with Q2 earnings announcement. Wait and see and steer clear of this stagnating company. Update (31 July 25): I continue to call (daily) Trupanion in the interest of speaking to senior management. Today, I talked to Chandra from customer service and like the three other days I have called, I have requested to speak to a senior manager about my situation and advocate for others in a similar situation. Boomer and Aaron (CS managers) said they would put in a request for me and it could take up to 7 business days! This proves my key point: Trupanion is in no way focussed on customer satisfaction. I challenge anyone to query their website and find anything regarding customer satisfaction. Further, query their investment website the same. You aren’t even called customer; you’re called a “subscriber”. I encourage you to go to /investors.trupanion.com/ and watch the 2024 Investor Day Highlights YouTube video. Corporate bafflegab focussed on Vets getting more subscribers to Trupanion. No mention or measurement whatsoever of customer satisfaction and related retention. A business model that is failing because of no focus on the customer. Vets and pets. Last time I checked, I’m still paying all of the bills. Why am I, the “subscriber” not part of the equation? Update (1 Aug 25): A “Toni” from Trupanion called me to follow up on my dissatisfaction overall. Absolutely no change. Only option, increase your deductible. Stay away from Trupanion. The rot goes to the top.
Insurer: Trupanion Canada
By: James F
Everything I Was Looking For With Very Attractive Pricing
I did an industry overview of the Pet Insurance Industy using an AI App. It ranked Prudent Pet Insurance as the Number 1 provider on a number of criteria (pricing, flexibility, comprehensiveness of options offered, customer service, etc.) They turned out to be 50% less for the same top-end offering as the other company I was looking at. Website and salesperson who contacted me (Stephanie T.) were very informative making my decision to purchase quite easy.
Insurer: Prudent Pet
By: Nat Stoddard
Easy, Peasy!
I was looking to buy Pet Insurance and was suggested I look at Prudent Pet Insurance by my ChatGPT industry search. They had the top rating. I went to the website which was extremely helpful in comparing various providers' programs which were consistent with my overall AI Report. Before I had finished looking at the website, I had a text from Stephanie T., a salesperson at Prudent Pet Insurance asking if I needed any help. I called her and using the web pages as a guide she walked me through the particulars and I was sold. She emailed me a sample contract which I read and then called her back and we closed the transaction. Easy, peasy!
Insurer: Prudent Pet
By: Nat Stoddard
Everything was great just waiting on…
Everything was great just waiting on approval. Thank you.
Insurer: Nationwide
By: Richard