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Excellent service - very caring and helpful when one of our dogs passed awy

Healthy Paws has taken care of us and our two dogs for several years now. The coverage was exactly what I was looking for, the rates are very fair, it could not be any easier to file a claim (take a picture of your receipt!), checks are mailed quickly, the people are amazingly friendly and helpful.

We adopted our bloodhound when he was about 6 months old. The previous owner had started a policy when the dog was about 2 months old. I was a bit skeptical but our vet recommended we continue. Sadly, within about 8 months, our dog needed major surgery. The cost of all of the tests leading up to his surgery (along with the surgery) was in excess of $10,000. Trupanion paid 90%. It has since covered other claims for ear inflections, etc. The claims are processed by the vet before I leave and I pay any balance. Result: dog is 100% and loving life. I cannot imagine having a dog without this coverage.

We adopted our bloodhound when he was about 6 months old. The previous owner had started a policy when the dog was about 2 months old. I was a bit skeptical but our vet recommended we continue. Sadly, within about 8 months, our dog needed major surgery. The cost of all of the tests leading up to his surgery (along with the surgery) was in excess of $10,000. Trupanion paid 90%. It has since covered other claims for ear inflections, etc. The claims are processed by the vet before I leave and I pay any balance. Result: dog is 100% and loving life. I cannot imagine having a dog without this coverage.

I have submitted other glowing reviews so, I will just say, ONCE AGAIN, that EMBRACE is simply THE BEST!! If you are searching for insurance for your beloved dog or cat, stop right here and go with EMBRACE. We have had 4 dogs insured since 12/2014 and, truly, this is a terrific company in all ways possible! We went with high deductible ($1,000) to lower the monthly premium for 4 dogs....but, have $15,000 ANNUAL coverage PER dog; one illness or accident can run into very high costs! Last fall, one dog had mast cell cancer surgery and paying the bills was the least of our worries. We had a board-certified surgeon remove the "bump" and we follow- up now with an oncologist every 2-3 months to check for recurrence. Embrace has been there for us every step of the way! We recommend them to everyone!!!And, they answer the phone when you call!!!! Who does that anymore?! SUPER nice customer service reps who always answer your questions easily and quickly......I should reiterate....they process claims quite quickly and without any "hassle"....they cover exactly what they say they will when you sign on.....incredible peace of mind....get Embrace insurance!

My dog was recently hit by a car and had almost $5000 in medical bills. Under my plan, I had to pay approximately $1200 out of pocket which made a huge difference and allowed me to focus on my dog's recovery rather than how I was going to pay her medical bills. Whenever I called with questions, I received amazing customer service and everyone I talked to was very patient and nice, even asking how my dog was doing. My monthly payment is so affordable and I feel at ease knowing my dog is protected by the best pet insurance!

We signed up our 9 year old Dalmatian for coverage in case of unexpected illness or injury with a $500 deductible. We have only filed one claim which was partially paid, however the treatment by the vet was excluded from payment because Healthy Paws said it was described in the claim as a consultation which they don't cover. They did apply costs for blood work and medication towards the deductible. And Customer Support did explain how the vet needed to describe the part that was not covered, but could not refer me to a manager, or even identify a manager who could call me back for immediate resolution. To date, we don't have either of the two vet treatment costs applied to the deductible by Healthy Paws. You must train your vet to be careful to describe treatment as treatment and not exam, consultation or recheck. Also of note is that Bubba Beau's insurance cost went up in year two by $13 per month- so over $100 per year. We hope this doesn't happen every year. It is a helpless feeling to not be able to get decent insurance coverage for our beloved family member.

Our pup Luna ate a sewing needle, and it was a disaster. We had to take her in for emergency surgery and we didnt know what to expect. It was probably on of the most stressful situations we had to deal with. The final bill was about $3k, but healthy paws was there to help us out.. They made it so easy. I sent the documents and they were reviewed within a couple days. The check was sent immediately. They even followed up to see how Luna was doing. I highly recommend Healthy Paws for their speedy and excellent customer service. They made a stressful situation much more manageable

I was initially reluctant to get pet insurance being that my dog is 7 y/o. After having the insurance for a little over 3 months we had to submit a claim for gastrointestinal issues. The staff was incredibly helpful and responsive. Once they had all the information from my vet the claim came through($526) within a few days. Thus far, I would highly recommend this pet insurance.

I was initially reluctant to get pet insurance being that my dog is 7 y/o. After having the insurance for a little over 3 months we had to submit a claim for gastrointestinal issues. The staff was incredibly helpful and responsive. Once they had all the information from my vet the claim came through($526) within a few days. Thus far, I would highly recommend this pet insurance.