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Excellent
Excellent, folks are always kinda and ready to help . This is the best experience I’ve had with any insurance agency !
Insurer: MetLife
By: NADE BOZHINOVA
It is easy to submit claims
It is easy to submit claims - but takes really long to get reimbursed for visits. Although Once it is approved, it gets dispersed immediately to my account.
Insurer: MetLife
By: Melissa Stern
I received great service
I received great service and received my refund for the service my pet received right away.
Insurer: MetLife
By: Natalie
Never have worried about my dog's vet bills!
Loved the policy options - I have 100% reimbursement with $250 deductible and works perfect for me. Getting the reimbursement is easy and never a hassle. My giant dog recently was diagnosed with heart disorders and if it wasn't the insurance, it would've been very difficult financially as the monthly medications costs around ~$700. The insurance also covered everything that our vet recommended - such as heart tracker, nutrition appointment and more.
Insurer: MetLife
By: Sarah Kim
Sometimes fast, sometimes slow, sometimes hard to understand
Sometimes, reimbursements come quickly. Sometimes they come slowly. They rarely come with information until the final decision unless something is missing. A little more personal contact would be nice. And translating doctor speak into English. Why was something determined to be a pre-existing condition? How would I know or verify or know to appeal? Three stars because the process often works but information flows slowly and is sometimes difficult to interpret.
Insurer: MetLife
By: David Vakil
Very easy claim filing!
Very easy claim filing!! Efficient and pleasant!
Insurer: MetLife
By: ISABEL GONZALES
I had 3 pieces to share:
I had 3 pieces to share: 1.) Embrace has been the best pet insurance company I've worked with, of 3. 2.) My dog just turned 11, and my yearly premium from age 10 MORE than double the current premium, to over $5k! Wow, that's unreal! And hence, loss of a star. I called them, though. 3.) The insurance advisor I spoke with about it all was WONDERFUL. She was fantastic, helpful, and understood my point of view. We figured out how to handle the situation together. I have another dog insured by another company, and I won't go to them again - I'll come back to Embrace.
Insurer: Embrace
By: JR
I have had a great experience…
I have had a great experience submitting claims and getting reimbursed. It has been easy and all my claims have been accepted. This year I added preventative coverage and have already gotten vaccines reimbursed.
Insurer: MetLife
By: N Montoya
If you have a problem with billing and…
If you have a problem with billing and need a supervisor to assist you, forget it! They are all trained to say “I understand you” and “I am sorry “ which frustrates you even more.
Insurer: MetLife
By: Tony F
The claims process is quick and easy…
The claims process is quick and easy and my claim was processed within a week.
Insurer: Spot
By: customer