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Multiple Claims
I recently put in 5 claims at different times and they were bundled together, causing confusion and delays with all 5 claims. When the issue was only with 1 claim. It took over a month to resolve and several phone calls and no clear resolution in the beginning. Because the claims were all consolidated a few claims were missed, and a few more phone calls were needed. Very frustrating experience by far!
Insurer: MetLife
By: ALICE GARCIA
The app is very easy to use
The app is very easy to use. My submission of the invoice through payment was very simple after the first invoice payment when we joined MetLife Pet.
Insurer: MetLife
By: MB
Love MetLife pet insurance
Love MetLife pet insurance
Insurer: MetLife
By: ABHIJIT RAJESHIRKE
The customer service when I make a…
The customer service when I make a phone call is always very helpful!! The ease of turning in a claim on the app is so simple and gets directly deposited to your account within a couple weeks! Love this company!!
Insurer: MetLife
By: CORI CHAPMAN
Easy process
Easy to submit claims and quick payments
Insurer: Spot
By: Lila Palmer
Easy to submit claims.
Easy to submit claims.
Insurer: MetLife
By: Christine Walas
Quick response
Quick response and fast turnaround on claims
Insurer: MetLife
By: JH
Everyone is always so pleasant and…
Everyone is always so pleasant and caring whenever I have any questions and they always ask about my pet by name and the reimbursement is always a quick turn around, I always recommend them to anyone with a pet
Insurer: MetLife
By: Mark or Irene Turner
easy to sign up
easy to sign up. Great prices and coverage.
Insurer: Nationwide
By: Nicole Baker
Can't Connect with a Human
I've tried calling and emailing so many times with questions about my claims, and haven't been able to connect with a live human to help me. The only humans I've spoken to were the sales people who set up my premium. Very disturbing. My dog has had to see the vet numerous times since we recently adopted him. I'm grateful to have insurance, but the claims submission process is spotty and inconsistent on your phone app and online platform, sometimes telling me you need additional info when you shouldn't. It is causing me to lose trust that MetLife is accurately calculating what I'm actually owed in reimbursement or not. I am trying to be better about submitting soap notes with the invoice, but there is understandably a delay with acquiring these documents--soap notes and test results are not available immediately after service. So... I suggest you give clearer directions to your customers on how to submit claims so that they aren't bombarded with emails from you saying more documents are necessary. There should also be a clearer log of claims submitted, processing, and EOBs.. it's very clunky and I've resorted my making my own table on Google Sheets to track this all. I'm doing so much more work than I thought I'd have to, on top of handling the stress and emotion of my sick dog.
Insurer: MetLife
By: Mikko Mead