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Couldn’t be happier
every aspect of filing my pups claim is so simple and straightforward. not only that but processing time is amazingly short. i had a policy on my first pet and MetLife was right beside me all the way. i’m happy to have a new policy on my newest baby with MetLife.
Insurer: MetLife
By: Cindy W
We are very happy with Trupanion
We are very happy with Trupanion , We have had them since we got our dog Who is now 13. They have helped us in so many ways. It’s easy to file a claim and you get reimbursed right away. We always recommend this insurance to new pet owners, keep doing what you are doing !!! We love it
Insurer: Trupanion
By: Kim
MetLife was very helpful!
MetLife was very helpful, courteous, and offered the best policy!! I was extremely impressed how quickly that I was reimbursed for what was covered!!
Insurer: MetLife
By: customer
Price increases dramatically
I’ve been a loyal customer since year one, and I’m disappointed to see the price increase so drastically. My premium started at $$79.64, then up to be $110.30 on year2 then doubled to $169.91 the following year, which feels excessive. When I reached out, I was told the increase wasn’t due to my claim history, but rather my location. However, I haven’t moved since I first signed up, so that explanation doesn’t make much sense to me. I hope the company reconsiders how these pricing changes are handled, especially for long-term customers.
Insurer: MetLife
By: Anonymous
The process of getting reimbursed is…
The process of getting reimbursed is super easy and fast!
Insurer: MetLife
By: Denise H
Customer service answered immediately
Customer service answered immediately. Very friendly person and explained everything.
Insurer: Nationwide
By: William
One of the best pet insurance!
Their claim process is very smooth. Quick response time. Whenever I call with a question they are pretty knowledgeable and helpful. I just think that some of the agents are more informed on policy ins and outs than others. Have a guideline might help.
Insurer: MetLife
By: Tabitha Capron
Took out a policy more than a week ago…
Took out a policy more than a week ago never heard another word. Don’t know if I have coverage or not. Not sure I want to do business with the company who tells me my files and underwriting and they’ll get back to me when they make a decision. In reading through the reviews, this appears to be a very common problem that either you never hear back from them while your file is an underwriting, you do hear back from them and they cancel your policy before it’s even issued for underwriting reasons, or lastly policy just shows up in the mail with no explanation as to why it took so darn long to get there, and you find that the effective date of your coverage is weeks after you applied. This is very poor insurance underwriting to say the least. Wondering what individual state departments of insurance would think of these tactics. Also seems to be a common theme where after you have a claim, even though your policy is still active, they’ll cancel your coverage and then invite you to reapply only to add multiple exclusions based upon prior claims. Update, will give another star. Never heard from them until I got a policy in the mail. Maybe I missed something but in the whole process I never saw anywhere that said there was a waiting period for a brand new kitten that had been to the vet for a vet check prior to purchasing. Long story, short, When I got my policy, it was dated 14 days after I submitted my application. We’ll see what happens when I take my kitten in for a neuter in the next couple of months. I’m still not happy with the lack of transparency, and follow through to let me know that they had received my paperwork and that my policy would begin on a certain date. I’m not holding much hope that this company will pay its claims without a fight. Will update in a few months.
Insurer: Nationwide
By: ahi
So easy to file claim and get…
So easy to file claim and get reimbursed. I love it. Not my first pet insurance company either. I finally got it right with Met Life.
Insurer: MetLife
By: Amber VanDerwarker
Easy and efficient
My dog recently had a 24 hour stay in the vet hospital for eating a foreign object and they worried about a possible obstruction. It was an expensive stay but the whole claiming process was very easy and fair. Our refund has already been deposited to our account. Thank you to the hospital and insurance for helping us when it was stressful.