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Claims
The claims process is extremely fast and easy.
Insurer: MetLife
By: customer
Happy with MetLife
Happy with how MetLife has helped out
Insurer: MetLife
By: Jacob Matsche
Great response time
I recently had to submit my first claims and was delighted at the speed and clarity with which Spot responded. I am very satisfied with my decision to use their insurance.
Insurer: Spot
By: SMS
Pawsome coverage
Pawsome coverage, great rates, fantastic customer service, easy submission of claims with fast accurate reimbursements! We Love MetLife! 🦮♥️🐕🦺
Insurer: MetLife
By: Tracey Prince
Good service overall
I've only had one small issue since joining. Other than that the company has been good!
Insurer: MetLife
By: angela vecca
The site was easy to navigate
The site was easy to navigate. Received payment right away. Thank you 😊
Insurer: MetLife
By: Debra Starr
Decent insurance for my pet
I am glad i signed up my dog for this insurance
Insurer: MetLife
By: Eliza W., Austin TX
Very positive experience
MetLife Pet makes it very easy to submit claims, they review claims quickly, and issue reimbursements easily — overall I’ve had a very positive experience using MetLife for my cat’s insurance over the years.
Insurer: MetLife
By: Lora
Horrible Communication
I keep getting emails saying my claim is missing information. I submit that information, and I get the same email telling me the same information is missing. The email isn't clear to begin with. A real human (I assume) reaches out to tell me the claim will be processed ASAP, then I get the same original email saying information is missing. Have never had a problem until MetLife took over. Get your act together!
Insurer: MetLife
By: Michael Lauria