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Very helpful customer service
Very helpful customer service. Immediate assistance to get you covered. Just need to be okay with paying a monthly fee, but at least you can feel secured that your pets are covered!
Insurer: Trupanion
By: Sebastian
Excellent Insurance!
I unfortunately had to use this insurance a few times but it was always fast and pain-free. Such great friendly staff!
Insurer: Trupanion Canada
By: Belinda
One of the best decisions we made for our boys was Healhy Paws
We lost our Sarabelle to osteosarcoma in 2012, and the treatment costs were onerous. So, when we brought the littermate brothers Sammie and Elias, and our heeler hybrid Sitka Rose into our lives, we decided to purchase pet life insurance. We researched and decide on Healthy Pet. Part of the reason is that we can predict and plan in the costs of maintenance - the vaccines, physicals, etc. However, we can not whether our family members will have accidents, or catestrophic illnesses or health conditions and those costs are the ones that are financial killers. So we decided on Healthy Paws. It was a decision that we do not regret as our two boys, healthy most of their lives, have had structural and health conditions this past year. With the two of them together the costs have been a burden that Healthy Paws has relieved us of by their compassionate and prompt processing of the boys' vet claims. We feel fortunate to have Healthy Paws there for us.
Insurer: Healthy Paws
By: Lavenia
This company is absolutely impossible…
This company is absolutely impossible to get a hold of! After 2 weeks, there is still no response from an email inquiry I sent. I was disconnected from their helpline twice, with no call backs.
Insurer: ASPCA
By: Aimee Keener
Awesome company made my dog secured
Awesome company made my dog secured! Customer service was so helpful. Love it . Thank you trupanion!
Insurer: Trupanion Canada
By: Aki M-t
DO NOT BUY A POLICY WITH TRUPANION
I enrolled with Trupanion in April 2021, paying approx. $150 for enrollment and the first month's premium. After a 30 day waiting period, during which I received no coverage, I was charged the 2nd month's premium. Approx. 2 weeks later (a total 6 weeks after enrollment and after paying a total of $250), they notified me to visit the website for a list of all the exclusions from coverage under the policy. The list of conditions excluded was 2 pages long and excluded virtually everything. I cancelled the policy and I expected a full refund (with the exception of the approx $50 enrollment fee). What I got was a $6.31 credit. So they charged me approx $240 for no effective coverage and they took 6 weeks to notify me of the exclusions from coverage. Today after some research I discovered that Trupanion has been the subject of several lawsuits and has been fined almost $500,000 by the Attorneys General of at least 2 states for dishonest business practices. I am going to lodge a complaint with the Florida Department of Consumer Affairs in Tallahassee. Do yourself a favor and don't wait until its too late. I don't usually review companies that I deal with. I don't usually need to and if I have a problem, the company always does the right thing. In conversations with Trupanion's customer service (and I use the term loosely), they made it clear that they do not care about doing the right thing. Don't enroll in Trupanion. #Trupanion #Pet_insurance #Pets #Vets
Insurer: Trupanion
By: Stephen Leonard
Always very friendly to discuss…
Always very friendly to discuss treatment and coverages. Very happy I didn't need any claims but have the coverage in the event I need for my Holly.
Insurer: Trupanion
By: Anthony DiMaiolo
Trupanion is there to help you and make…
Trupanion is there to help you and make it easy to submit any forms needed. Very grateful for their kindness. They truly care.
Insurer: Trupanion
By: Mary C
My GSD puppy and his elbow dysplasia
At the young age of only 8 months old, Hendrix our GSD was diagnosed with elbow dysplasia. I was just super happy I had Trupanion there to help with these costs. I don’t know what I would have done without them and they continue to help with all of his post surgery costs. Needless to say, it’s just one less worry off of my mind! Thank you trupanion and to the wonderful team over the phone. I have never met such a caring and companionate set of people ever! You guys are the best! True heroes!
Insurer: Trupanion Canada
By: Amyn Rhemtulla
Helping with our boys
Thanks to Julie, she helped us to setup insurance for our first boy. She exceeded expectations for the first one. Then when we were ready she helped us setup our second boy. Julie made it seamless. Thank you!
Insurer: Trupanion Canada
By: Donna Salt