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We switched from VPI to Healthy Paws after discovering they had a schedule of coverage that wasn't nearly sufficient for the real costs of illness. Since then, our standard poodle has been very ill with liver disease. We were able to make all health decisions without considering costs. Healthy Paws had completed every single claim in a timely fashion - covering 90% of all costs including costly prescription medications. I have recommended several friends and would rate them #1 by far!

If you are looking into pet insurance, Healthy Paws is the way to go! We decided to purchase pet insurance for our dog, Sampson. We have been happy with the service, communication, coverage and plain kindness of these folks, but never more than now, when Sampson has been diagnosed with cancer. From the first visit to the ultrasound to the big oncology visit we have today, I know Healthy Paws is with us. The claims service is excellent and has been simple to handle. What matters even more is that the claim handlers really care. As soon as i submitted an invoice, i had a response, and the claim was handled within a day. And the personal touch is so evident, with the "give Sampson a hug" to "we are so sorry" along with the great service. Thank you.

My puppy broke his leg within days of initiating my policy. It was just past the accident waiting period and Jackie and Jessica were very supportive with what we were dealing with. Embrace was very understanding with the limited history I had on our puppy, but in the end they proved to themselves he was in fact healthy before his accident. Claims with any insurance are not easy, I know I sell Home/Auto insurance. But the compassion and empathy shown by Embrace and it's employees was outstanding. If you take a step back and look at things from an unbiased standpoint most customer service related businesses are usually doing what they can to resolve the problem at hand, and if not a phone call will help get the train moving again. Very appreciative and satisfied with the service I received and will continue with Embrace as long as I have pets.

I never dreamed my dog could/would get toxoplasmosis. Getting to the final diagnosis was a long and costly experience and I am so grateful we chose Trupanion to help us. Their coverage was a comforting help to us and every time I have called with questions I have chatted with someone who seems like a dog-loving friend who just knows a lot about Trupanion insurance. They have been great!

I never dreamed my dog could/would get toxoplasmosis. Getting to the final diagnosis was a long and costly experience and I am so grateful we chose Trupanion to help us. Their coverage was a comforting help to us and every time I have called with questions I have chatted with someone who seems like a dog-loving friend who just knows a lot about Trupanion insurance. They have been great!

My boxer got into something and swelled up quickly. We had to bring her to a vet other than our normal vet because of the late hour. Embrace was wonderful about covering her visit regardless of where we brought her. The claim was processed quickly and the check was sent immediately. Wonderful customer service when you call!

The claim review process was addressed in a reasonable amount of time. Once Trupanion got the info they needed from the Vet, the payment showed up in time for the monthly credit card bill. Its nice to know you can help your fur-baby if there is an unexpected emergency.

The claim review process was addressed in a reasonable amount of time. Once Trupanion got the info they needed from the Vet, the payment showed up in time for the monthly credit card bill. Its nice to know you can help your fur-baby if there is an unexpected emergency.

My dog injured his leg/foot jumping off the bed. I submitted my claim and within a week they deposited the money into my account. They have also called to follow up and check on my dog twice after this incident! Great service! Highly recommend!

What a wonderful experience for my entire family being 1st time pet owners, the entire staff and team have been very caring, coverage has been exceptional. Filing claims for wellness has 100% spot on be easy.The Embrace team goes out their way to explain and go over any questions we may have. The best company ever for my pet insurance, truly blessed & grateful.U guys ROCK keep up the standards of excellence 5 stars across the board!Thank you P.Shaw