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I am pleased with PetsBest Insurance and recently insured a new pet with them. I find them to be responsive, fair and review claims in a timely manner. Claims are easily filed. Communication is fast. I will continue using PetsBest as my insurerer.

When something is denied it is very difficult to get answers and the appeal process takes too long. Im still waiting to here news on a claim."

Being called about the more medical records being requested. I would like to know why they are waiting to process my claim.

I could have been directed to the actual portion of my policy that denied my claim, instead of my having to scour through the small print to verify its accuracy.

The website doesnt work very well. It allows to fill in all the info and upload your documents but will not allow you to check the two boxes at the bottom to complete the process. I had issues on my home computer as well as my office computer. Today I gave up and faxed my claim in. "

Claim was denied at first, called and representative looked into issue, spoke with her manager and worked on fixing issue.

for customers who submit the EXACT same claim repeatedly for recurring prescriptions, the payment process is way too long.

Both Winter" and "Ghost" feel secure knowing that they are covered by Pets" Best insurance. "

Ease of claim

I have a German Shepherd that tore his shoulder ligaments in the ice and snow. We determined he needed surgery to repair them since he is only 6 almost 7 and very healthy and active. The surgery went great and the insurance made the cost and experience better than I could type in the email. Pet insurance, I have horses as well, is the best choice a animal lover could chose and your company is one I will never leave and refer constantly to friends family and acquaintances. absolutely the class of the industry. PetsBest sincerely changes everything for the better when things go wrong with your pet. Thank you so much for the support..Joe