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I have phoned Trupanion three times today in the space of 15 minutes from Australia.
I have phoned Trupanion three times today in the space of 15 minutes from Australia. Each time the line dropped out. I could not read the PDF attachments sent to me about my claim, through the member portal. Why? Docs were garbled/illegible. I needed to chase-up/phone T to email these unreadable docs. Additionally, this online claim submitted through the T member portal was lost and unable to be located in the system, despite confirmation from Trupanion the claim was received, stating "Our claims team will be in touch as soon as we've opened your claim", which never eventuated. My experience to-date has been unduly stressful and extremely time-consuming, in what appears to be three counts of inefficiency and/or system failures.
Insurer: Trupanion
By:
Quick response.
I like how now the Vet's office can send in the paperwork electronically and I receive a response from Trupanion on my phone within minutes. I like that.
Insurer: Trupanion
By:
Caring Service During a Difficult Day
It was a very difficult day when my pet had to be put to sleep but your customer service representative was very understanding when I logged in to end the policy for my deceased pet. She handled the situation with care and compassion and alerted me that I could claim a small reimbursement for the compassionate euthanasia (after my deductible was met).
Insurer: Trupanion
By:
It was very easy.
It was very easy. So glad we had the insurance.
Insurer: Trupanion
By:
Jakob the representative I spoke with was very helpful and professional in handling my request
Jakob, the representative I spoke with was very helpful and professional in handling my request
Insurer: Trupanion
By:
James was excellent.
James was excellent. I have not used the insurance yet so I help the coverage is as great as is.
Insurer: Trupanion
By:
Waste of Money
Nothing I submit is covered and I will probably try to cancel for the 3rd time. My deductible is so high now I'll be paying for everything myself anyway so what do I need your coverage for
Insurer: Trupanion
By:
Pet insurance with no smoke or mirrors !
Person was able to answer my questions and very knowledgeable about your project.
Insurer: Trupanion
By: