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Alexis was very knowlegable.
Alexis was very knowlegable. and also friendly and professional.
Insurer: Trupanion
By:
Allison was extremely pleasant and helpful during our conversation .
Allison was extremely pleasant and helpful during our conversation .
Insurer: Trupanion
By:
Ashley was informative.
Ashley was informative.
Insurer: Trupanion
By:
Because you let me know about my subscription was about to experience because I forgot to let you know I had new card
Because you let me know about my subscription was about to experience because I forgot to let you know I had new card
Insurer: Trupanion
By:
coverage vs.
coverage vs. cost doesn't make sense. I felt nickeled and dimed by you not covering the doctor visit as an example for the condition. That did not make sesne to me. I have spent around 10K in premium and I don't believe I have been able to collect anything on even one claim yet my premium continues to go up each year. If I am not making claims why do you continue to increase premium - positive history should be looked at just like negative history.
Insurer: Trupanion
By:
Customer service and value
Customer service and value
Insurer: Trupanion
By:
Claims with ease
Easy process to send in claim information. Had a few questions prior and was able to contact someone prior and speak to them with ease and they walked me through the entire process. The claim wait period also was very reasonable and they sent text message/ email updates to let me know the status of the processing. Received a check in the mail shortly thereafter. Overall easy process.
Insurer: Trupanion
By:
Easy to submit bills using the app.
Easy to submit bills using the app. Great Customer service
Insurer: Trupanion
By: