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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Decent
The policy is very inclusive and fair priced, however the time it takes for claims to be processed is getting longer each time we submit one. It used to be done in about 2-3 weeks, now we are over 5 weeks and just now hearing back. This is unacceptable when this is the reason we got the insurance is to cover accidents we cannot afford in a timely manner.
Insurer: Pets Best
By: Tanner Richie
very happy with trupanion
very happy with trupanion, very easy to submit claims and fast reimbursements, greatful that they can help in difficult times of our pets health.
Insurer: Trupanion
By: Jennice Ledee
Highly recommended!
Sign up was a breeze and the monthly payment is awesome!
Insurer: Trupanion
By:
Raina S. Proud Pet Owner
The ER was able to bill directly, no hassle and my puppy's life was saved!
Insurer: Trupanion
By:
Outstanding Customer Service
Very efficient process and always willing to help with our questions. Great costumer service !!!!!!!!!!!!!!!
Insurer: Trupanion
By:
Two Dog Owner Happy Customer
We have been a customer for 7+ Years and haven’t had to make very many claims - we recently needed to and the process off the App on my phone was seamless! Payments were made timely and the communication was great!
Insurer: Trupanion
By:
Based on 1 encounter representative was knowledgable concerned about making sure all questions answered.
Based on 1 encounter, representative was knowledgable, concerned about making sure all questions answered.
Insurer: Trupanion Canada
By:
Chat help function is great when you don't want to get on the phone and the 24/7 service means I don't have to wait to next business day with questions.
Chat help function is great when you don't want to get on the phone, and the 24/7 service means I don't have to wait to next business day with questions.
Insurer: Trupanion Canada
By:
Form information
Found it a little confusing- cannot find where to enter vaccinations information
Insurer: Trupanion Canada
By:
Prompt Reliable Service
Prompt service and exceptional phone service as well. I did not have to wait weeks for payment.
Insurer: Trupanion Canada
By: