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Easy to use app
Easy to use app, fast resolution of claims. Great reimbursement amounts.
Insurer: MetLife
By: Megan Cullen
Easy to submit claims
Easy to submit claims. Fast response and reimbursement.
Insurer: MetLife
By: Nancy P
MetLife has helped us get our fur baby…
MetLife has helped us get our fur baby the cancer treatments she needed so we can spend more time and create more memories with her.
Insurer: MetLife
By: Lynn Angelo
Disappointed After 16 Years
Disappointed After 16 Years – Outrageous Premium Hike I’ve been a loyal Embrace Pet Insurance customer for 16 years, insuring six different animals through them. Over that time, I rarely used the insurance for my cats, but I paid consistently, trusting they’d be there when I needed them. That trust is now completely broken. Out of nowhere, they’ve raised my monthly premium from $237.46 to $478.99. That’s more than double. Their only suggestion? Lower the coverage on my 16-year-old cats. Seriously? After all these years of loyalty and minimal claims, this is how they treat longtime customers? I’ve never experienced anything like this before, even with pets that have aged or passed. It feels like a cash grab, and it’s unacceptable. I’m pulling my remaining pet, Shiloh, off their policy immediately. I refuse to go through this again as he gets older. I’ll be switching providers and removing any positive reviews I’ve left in the past. If you’re considering Embrace, think twice. Update to their response: Since I can't reply to Embrace. Their suggestion of changing parameters does not help my aging cats or coverage. I've barely had any claims, and they have never raised my premiums with my other older animals, who are now passed. This increase is over 100%. Basically, they are telling me to raise my deductible and lower my coverage to get lower monthly fees, after paying them for 16 years. The cats went from 15 to 16. It's not like they just got old.
Insurer: Embrace
By: Marilyn Alauria
Fantastic turnaround on claim…
Fantastic turnaround on claim processing. It’s unfortunate what we are going through with our pup and we appreciate the quick response and so glad we have the insurance.
Insurer: MetLife
By: Winston’s mom and dad
Supportive
They make everything so easy - customer service is great !!!! Very Caring
Insurer: MetLife
By: David Cobarruviaz
Uploaded my document and got my refund…
Uploaded my document and got my refund quick
Insurer: MetLife
By: Kimberly Zamecnik
Easy claim on the app
Easy claim on the app. Quick reimbursement.
Insurer: MetLife
By: Customer
Your website continuously has issues of…
Your website continuously had issues of not working and stating try again later. I assume this is your way of slowing down the submission of claims since you very rarely process any claims at 10 days or less.
Insurer: MetLife
By: Frieda Joyce